What are the responsibilities and job description for the Obits Clerk/Front Desk Receptionist position at METRO MARKET MEDIA?
Job Details
Description
Obituary Clerk & Front Desk Receptionist
Metro Market Media – Northeast Georgia
Location: Cumming, GA
Metro Market Media, a leader in local media and marketing solutions, is committed to helping our communities thrive. With a portfolio that includes The Times of Gainesville, Forsyth County News, Dawson County News, specialty publications, and the popular “Best of” awards and events, we bring news, service, and connection to Northeast Georgia.
We are seeking a compassionate and detail-oriented Obituary Clerk & Front Desk Receptionist to join our Advertising Department at Forsyth County News. This role is ideal for someone who thrives on helping people during meaningful life moments, values accuracy and organization, and enjoys being the welcoming face of a community-focused business.
What You Will Do
Support Families & Funeral Homes: Guide clients through the obituary submission process with professionalism, empathy, and accuracy — from intake to final proof.
Deliver Quality Work: Input and manage obituary content for print and digital platforms, ensuring compliance with legal standards, deadlines, and company style.
Own the Front Desk Experience: Serve as the first point of contact for walk-in customers and incoming calls; assist with general office support and coordination.
Handle Daily Transactions: Accept and process walk-in payments for subscriptions, legal notices, and advertising; prepare mobile deposits and coordinate check handling.
Support Office Operations: Make routine trips to the bank and post office; route payments to appropriate departments (e.g., accounting, subscription manager, controller).
Collaborate Across Teams: Work closely with design, editorial, and advertising staff to ensure obituary pages are accurate, paginated, and proofed on time.
Manage Workflows: Stay organized while balancing multiple responsibilities — obituary scheduling, billing entry, data accuracy, and customer communication.
Contribute to Efficiency: Recommend and help implement workflow improvements to enhance customer experience and team productivity.
What You Bring
-
Experience in customer service, administrative, or clerical roles (media, publishing, or funeral industry experience a plus)
-
Excellent verbal and written communication skills, including grammar, spelling, and tone
-
Strong attention to detail and ability to meet strict deadlines in a fast-paced environment
-
Proficiency in Microsoft Office (Outlook, Word) and ability to learn internal systems quickly
-
Typing speed of 25 wpm or higher
-
A professional, empathetic, and helpful approach — especially during sensitive customer interactions
-
Adaptability, a team mindset, and commitment to exceptional service
What We Offer
Competitive Pay: Hourly compensation based on experience
Comprehensive Benefits: Health, dental, vision, FSA, life insurance, and more
Time Off: Paid time off, including company-paid holidays
Culture of Purpose: A collaborative team environment with strong ties to the community
Growth Opportunities: Training and development to grow within a respected media company
If you’re ready to bring compassion, precision, and reliability to a role that makes a real impact in the community, we’d love to hear from you.
Qualifications
