What are the responsibilities and job description for the Field Service Technician - Sensors & Transmitters position at Mettler-Toledo International, Inc?
About Mettler Toledo
Who is PendoTECH? We are a Strategic Business Unit within Mettler-Toledo Process Analytics. Innovation is at the core of all pharmaceutical, biopharma and bioprocess applications. With extensive experience in the biopharmaceutical industry — and particular expertise in single-use bio-pharmaceutical equipment — PendoTECH delivers a line of pressure sensors, control systems and software for measuring, monitoring and data collection in bioprocess applications and other areas where the products provide a unique process solution. We offer a great compensation and benefits package, and a small company work environment. We are located in Princeton, New Jersey.Our Opening and Your Responsibilities
As our Field Service Technician, you will be responsible for advanced technical level product knowledge to provide strong troubleshooting and repair for the full range of products, including sensors, transmitters, control systems, and monitors. You will conduct root cause analysis to repair products and ensure satisfactory performance. This role is extremely important to maintain customer satisfaction and requires you to take ownership, solve root cause issues, and ensure repair requirements and deliverables are met.
Essential Duties and Responsibilities:
- Performing installations, scheduled preventative maintenance, troubleshooting, and repairs at customer sites.
- Providing end-user trainings so operators understand how to use and care for their equipment correctly.
- Communicating closely with the service support team and sales to meet customer uptime and response time expectations.
- Maintaining company vehicle and assigned parts inventory in a clean, organized, and compliant manner.
- Utilizing SAP to document work performed, update service records, and maintain data integrity.
- Technical background, which knowledge of sensors and transmitters in the biopharmaceutical industry.
- Location in New England or New Jersey is preferred, with the ability to travel 80-100%.
- Strong communication skills.
- Ability to problem solve and think creatively.
Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Mettler-Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.