What are the responsibilities and job description for the Service Depot Technician position at Mettler-Toledo International, Inc?
About Mettler Toledo
Who is PendoTECH? We are a Strategic Business Unit within Mettler-Toledo Process Analytics. Innovation is at the core of all pharmaceutical, biopharma and bioprocess applications. With extensive experience in the biopharmaceutical industry — and particular expertise in single-use bio-pharmaceutical equipment — PendoTECH delivers a line of pressure sensors, control systems and software for measuring, monitoring and data collection in bioprocess applications and other areas where the products provide a unique process solution. We offer a great compensation and benefits package, and a small company work environment. We are located in Princeton, New Jersey.Our Opening and Your Responsibilities
As our Service Depot Technician, you will act as the troubleshooting and report support expert for PendoTech's products, including sensors, transmitters, and control systems. You will provide an advanced technical level product knowledge to ensure strong troubleshooting and repair for the full range of products, especially monitors. You will utilize root cause analysis to identify issues and determine the best course of action.
Essential Duties and Responsibilities:
- Actively support technical troubleshooting, repairs, and debugging to provide resolutions.
- Leading investigations and resolutions of product failure issues for equipment through repairs on customer systems.
- Managing and escalating customer issues to R&D for assistance and resolution as necessary.
- Developing, maintaining, and administering shared knowledge base of technical solutions as service manuals.
- Completing recertification of customer equipment that can't be done in the field.
- Assisting the technical support and R&D teams as needed.
- Conducting occasional training.
- Technical background, including experience with transmitters, sensors, and control systems in the biopharmaceutical industry.
- Ability to work fully onsite, Monday-Friday 8am-5pm, at our office in Plainsboro, NJ.
- Strong cross-functional team contributor and comfortable in a matrix organization.
- Proven problem solver and creative thinker.
Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Mettler-Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.