What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Microtel Inn and Suites Charleston Wva?
Microtel Inn and Suites by Wyndham is seeking an experienced night auditor to join our team immediately. Ideal candidates are ambitious, hardworking professionals with experience in hospitality .The night auditor is responsible for performing all end-of-day accounting functions. This role works autonomously and performs basic functions alone, such as checking guests in and out, reconciling credit card batches and addressing any problems or concerns without supervision. This position is exclusively overnight, .Exceptional guest service requires the following:
- Neat, professional appearance
- Ability to lift and carry up to 50 pounds occasionally
- Friendly, helpful attitude toward guests and other staff members
- Ability to work accurately and efficiently
- Knowledge of what local attractions, restaurants and transportation services
- Greeting and checking in guests upon arrival and providing them with relevant hotel information
- Auditing and balancing reports from the day shifts
- Answering phones, scheduling wake-up calls and taking reservations
- Verifying that all end-of-day tasks from other departments are complete
- Responding to guest inquiries, concerns and complaints as needed
- Running end-of-day reports before the close of the shift
- Preparing guest invoices for next-day checkouts
- Processing and verifying reservation payments
- Balancing cash drawers and reconciling with receipts
- Making reservations for guests at local restaurants, entertainment venues or other local attractions
- Arranging for taxi or shuttle services and offering helpful recommendations when asked
- Providing information about rooms, rates and hotel amenities
- Answering calls from hotel guests and documenting the details of each call for later reference
- Up-selling guest rooms and promoting hotel features and services
Job Type: Full-time
Pay: $12.00 - $13.30 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
People with a criminal record are encouraged to apply
Experience:
- Customer service: 1 year (Required)
- Hotel experience: 1 year (Required)
Shift availability:
- Overnight Shift (Required)
- Night Shift (Required)
Ability to Commute:
- South Charleston, WV 25303 (Required)
Ability to Relocate:
- South Charleston, WV 25303: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $13