What are the responsibilities and job description for the Member Service Representative position at Mid Oregon Credit Union?
POSITION: Full-time Member Service Representative.
PRIMARY FUNCTION: Provides excellent service to members by answering telephones and providing credit union product and service information. Posts transactions per member requests. Transfers phone calls as needed. Makes outbound courtesy calls to members. Cross-sells credit union products and services, makes referrals on products and services to other team members and Mid Oregon Financial Services as appropriate.
REQUIRED SKILLS: Pleasant, friendly demeanor; excellent customer service abilities in speaking to members over the phone and making them feel comfortable; keyboarding including 10-key; accuracy in handling transactions; ability to understand and retain a variety of detailed information on Credit Union products and services and offer them to members when appropriate. Ability to ask appropriate questions, provide solutions, and complete the transaction or service request to the member's satisfaction.
STARTING SALARY: Minimum starting $18 per hour.
BENEFITS: Medical, Dental, Vision, Life/Disability/AD&D, EAP, Aflac, 401k with Matching, Paid Vacation/Sick/Float, Paid Volunteer Hours.
STARTING DATE: As soon as possible.
WORK LOCATION: Contact Center, Bend
PROPOSED SCHEDULE: The work schedule is typically 8:15 a.m. to 5:15 p.m., Monday through Thursday and 9:15 a.m. to 6:15 p.m. Fridays.
Salary : $18