What are the responsibilities and job description for the Customer Support Specialist I position at MID-WEST WHOLESALE HARDWARE INC?
Banner Solutions represents a different way of thinking about the things that matter. Sure, we're a wholesaler, and yes, we've got the products, speed and network to outmatch any competition, but the real difference is in the way we change our customers' expectations of what a wholesaler is and does. We elevate every interaction to the best that it can be, and leave our customers wondering why they do business with anyone else. We are building a smart and driven team, and we would love for you to join us.
Banner Solutions is seeking a Customer Support Specialist I (Remote), to join our growing Shared Services department. As a Customer Support Specialist I, you will assist with processing inside orders and returns. You will support and correspond with customers by utilizing Salesforce, Microsoft Suite, and other programs. You will also support the customer service team and report to the Customer Support Manager.
What you will do (let’s call them Responsibilities):
Administrative Support
- Re-key web-based orders when necessary
- Check stock availability, track order and delivery status, and other necessary data points needed by customer service team
- Maintain and update customer data
- Meet KPIs as set by CS Manager
Customer Support
- Internal communication with RMA warehouse team, and Customer Support Specialists as necessary to process returns
- Issue scrap in field credit as advised by Banner Solutions internal procedures
- Create positive customer experiences through email, phone, and written communication
Inter-Departmental Communication
- Communicate with other departments across Banner Solutions as necessary to answer customer questions
What you need to have (let’s call them Desired Skills and Background):
- High School diploma or GED required
- 1 year experience in customer service and/or administrative support, preferably in the lock and/or distribution industry
- Analytical and Problem solving skills
- Microsoft Office Suite (proficiency preferred)
- Proficiency with phone, email, basic web technology
What is nice to have (let’s call them additional skills)
- Experience with Salesforce CRM
- Administrative acumen
- Based in Kansas City area
We do our best to write realistic, accurate job descriptions, but we also recognize that great talent comes in many forms and from many backgrounds. Not sure if you meet all of the above bullets? Please apply anyway!
This is a non-exempt, remote role. We are not set up in all states, so just let us know where you're located and we'll let you know if we can accommodate that location.
About Banner Solutions
At Banner Solutions we take great pride in making sure every customer has everything they need when they need it, and then some. To do this effectively, we realize it’s you, our team members, who make the difference in our company’s success. We value learning, sharing, and building. We deeply value being a diverse and inclusive team and company, and we are looking for team members who align with that belief. We are proud of what Banner Solutions is today and we are excited to build our future with you.
It doesn't just stop there. When you join the Banner Solutions team, you will get:
- A strong and competitive compensation package with a built-in bonus.
- An incredible and progressive benefits package to support work/life balance.
- A company that is open and transparent with our team. You will know what is happening and why it matters.
- Opportunities to support your professional growth & development. As you grow, we grow.
Banner Solutions is an equal opportunity employer that values diversity. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally-recognized protected basis under federal, state, or local law.
When you apply for employment at Banner Solutions, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions.
Banner Solutions participates in the E-Verify program in certain locations, as required by law.
