Patient Experience Expert

Midland is seeking a Patient Experience Expert to join our team in the Oakland Park, FL area. The Patient Experience Expert is responsible for coordinating the patient experience at Midland. This position works closely with the providers and medical liaisons under the direction of the Practice Administrator. Midland focuses on excellence in healthcare to enable our patients to live a rewarding and fulfilling life. We work to support health awareness and engagement in our local community through events and partnerships all year round. Lastly, we strive to simplify access to healthcare, and therefore outcomes, by innovating as healthcare evolves. We are inspired by what we achieve alongside our patients and are proud members of the community we serve!

Essential Duties and Responsibilities:

• Manage and coordinate patient treatment appointments, including triaging inbound calls.
• Addressing patient concerns and escalating issues as needed, ensuring all efforts are made to retain existing patients.
• Conducting pre-visit chart review of patients including insurance verification and demographics, identifying preventive health maintenance and immunizations.
• Maintaining a consistently positive attitude and patient first approach to deliver stellar service to all patients.
• Prepare the medical chart for each patient seeing a provider.
• Check-in patients for appointments, which includes collecting patient copays, coinsurance, deductibles, balance owed.
• Responsible for the management of the providers schedules.
• Identifying value-based patients overdue for visits, labs, or referrals and arranging for follow-up services as appropriate to assist with care gap closure.
• Assisting with general inquiries, making payments, and questions regarding claims.
• Insurance verification of benefits.
• Accounts receivable and maintain petty cash.
• Navigating patients to the approximate department for healthcare needs.
• Maintain patient confidentiality under the HIPAA guidelines.
• Cross trained in other positions.
• Perform all other assigned tasks.

Minimum Qualifications:

• Highschool diploma or equivalent (GED)
• 1-2 years' experience of medical receptionist/ patient scheduling
• 1-2 years' experience of EMR systems
• 1-2 years' experience of customer service

Knowledge/Competencies:

• Demonstrates proficiency in verbal & written communication skills.
• Strong attention to details and accuracy.
• Demonstrates excellent interpersonal skills.
• Demonstrates organizational skills and can multitask.
• Ability to work as a team member.
• Ability to work under immediate supervision.
• Ability to rely on instructions and pre-established guidelines to perform the functions of the job.
• Ability to prioritize and manage time effectively to meet deadlines.
• Ability read and understand Explanation of Benefits (EOB) from all carriers.
• Ability to use multiple software platforms.
• Knowledge of health insurance verification and benefits.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• AMOUNT OF TIME ACTIVITY None under 1/3 1/3 to 2/3 Over 2/3 Stand, walk, sit, Use hands to finger, handle, or feel. Reach with hands and arms climb or balance. Stoop, kneel, crouch or crawl.

Job Type: Full-Time

Job Status: Non-Exempt

Schedule: Tues-Fri 7:30am-5pm Sat 7:30am-1pm

This position requires a AHCA Level 11 background screening that will include finger printing. In addition, an onsite interview lasting approx. 2 hours.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work setting:

• Clinic
• In-person
• Outpatient

Experience:

• Medical scheduling: 1 year (Required)

Work Location: In person