Customer Service Representative

SUMMARY

Communication via phone and email with existing and new customers to provide excellent customer service by troubleshooting, affect issue resolution and strong customer support.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Quote Creation.
• Web orders and new customer input into the company operating system.
• Resolve up front customer file and information issues.
• Resolve work in process issues with customers.
• Resolve kitted material issues with customers.
• Work with outside sales reps on new customer quotes.
• Answer customer email and verbal communications.
• Be able to use and review our Web Site for customer issues, working knowledge of Microsoft Office functions, including Excel, Word, Outlook and ability to learn various manufacturing software programs.
• Track metrics.
• Team player, proactive, creative, strives for perfection, provide superior service.
• Participate in work group/team activities.
• Maintain a clean and safe work area and environment.
• Must be a positive and dependable member of the customer service group.
• Must be adaptive and supportive of change.
• Must provide input to problem solving process and possess good communication skills.
• The work performed in this job can only be done on site and attendance is an essential function of the job.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or GED required. Associates Degree or one to two years related experience and/or training; or equivalent combination of education and experience to fulfill the essential requirements of the position.

OTHER SKILLS

• The ability to read, speak, and understand English to enable clear communication and comprehension of internal company documentation.
• Basic math skills will be required to add, subtract, multiply and divide. Basic understanding of & ability to read performance graphs.
• Able to understand and determine product quality to written documentation.

PHYSICAL DEMANDS

While performing the duties of this position, employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. Employee is occasionally required to stoop, kneel, crouch, or crawl. Employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Vision requirements include: close & distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MILWAUKEE ELECTRONICS IS AN EQUAL OPPORTUNITY EMPLOYER

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)