What are the responsibilities and job description for the CUSTOMER SERVICE position at Monica Fernandez-Farmers Insurance Agency?
If you enjoy helping others and are a compassionate, customer-focused individual, then apply to our PHARR insurance agency today! Our reputable insurance agency is looking for an exceptional insurance personal lines customer service representative to join our team. At Monica Fernandez-Farmers Insurance Agency we pride ourselves on our outstanding insurance products and customer service.
Salary Range: $10.00 per hour
Benefits
Bonus Opportunities
Weekends Off
Team Building Activities
Hands On Training
Office Snacks & Coffee
Responsibilities
- Process customer policy change requests.
- Document each customer contact in eAgent.
- Immediately greet all customers, entering the office, in a friendly and helpful manner.
- Take premium payments from customers.
- Ask each customer for referrals and explain our referral program.
- Answer incoming phone calls on the first ring.
- Return all phone messages promptly.
- Provide exceptional customer service.
- Schedule appointments for sales staff to meet prospective customers.
- Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
Requirements
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Excellent Communication/interpersonal skills.
- Must have ability to multi-task.
- A Property & Casualty license is preferred but will train good individual.
- Professional phone etiquette.
- Great Customer Service Skills.
- Problem-Solving Capabilities.
- Works well with other employees and is a team player with a positive attitude.
Bilingual, fluent in both English and Spanish is beneficial.
- No insurance experience required but must be willing to learn
Outbound Customer Service Representative
Tort Track -
Laredo, TX
Customer Service/Sales
The Home Depot -
Mcallen, TX