What are the responsibilities and job description for the Customer Service Representative position at Mont Granite Inc.?
Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?
Mont Surfaces is a family-owned, wholesale supplier of fine surface materials. Our owner started with a vision to make granite available for every home. Over 30 years later, we now serve 8 markets throughout the Midwest, featuring hundreds of stunning options in natural stone, engineered quartz, and porcelain.
Responsibilities
- Communicate with customers via phone, email and in person.
- Provide knowledgeable answers to questions about product, pricing and availability.
- Provide support for inside/ outside sales reps.
- Data entry in various platforms.
- Maintaining cleanliness of the showroom.
Qualifications
- At least 1 - 3 years' of relevant work experience.
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
- Ability to multi-task, organize, and prioritize work.
Hours of Operation:
- Monday/Wednesday/ Friday: 8:30am to 5pm
- Tuesday and Thursday: 8:30am to 7 pm (on rotation per the Locations’ schedule as part of our standard customer service routine)
- Saturday: 9am to 3pm (at least twice a month)
Benefits:
As part of Mont’s benefit package, you will be eligible for the following:
After 60 Days:
- Major medical benefits (Mont pays half of the employee’s insurance premium)
- Four plans to choose from (Traditional 1B, Traditional 5A, HSA-A1 Plan, HAS-F Plan)
- Mont contributes $900 annually to HSA ($225 per quarter)
- Vision: Supplemental insurance through GMS/AFLAC
- Dental: Supplemental insurance through GMS/AFLAC
- Short Term/Long Term Disability: Supplemental insurance through GMS/AFLAC
- $15,000 Life Insurance Policy (at no charge to the employee)
After 90-Day Probationary Period:
- 4 personal or sick days
- 1 paid volunteer day
- 2 bereavement days (as needed per handbook)
- 1 week of vacation (40 hours)
After 1 Year of Employment:
- Eligibility for 401K Plan
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Experience:
- Customer service: 3 years (Preferred)
Ability to Commute:
- Solon, OH 44139 (Required)
Ability to Relocate:
- Solon, OH 44139: Relocate before starting work (Required)
Work Location: In person
Salary : $900