What are the responsibilities and job description for the CSEA Team Leader position at Montgomery County, OH?
Advanced level job and family services occupation bridging gap between management and front-line staff under upper level supervision requiring knowledge of all services provided by Job and Family Services Department; assist in motivating, coach and develop, lead by example, and facilitate problem solving for team members; perform rank 1 job duties and also must perform rank 2, 3 and 4 job duties. Perform material and substantial duties of the classification more than 50% of the time.
Lead assigned team of CSEA Specialists under supervision of CSEA Supervisor by exhibiting leadership, problem solving, coordinating daily activities and monitoring performance. Provide quality customer contact via phone or face to face; manage caseloads via multiple contacts and report types; attend and/or lead meetings and provide feedback to Staff Management.
Perform tasks of CSEA Specialists and CSEA Account Clerks; refer customers to other government or private agencies; conduct in-house investigations relative to support establishment and enforcement; locate absent parents; establish paternity; establish and enforce support payments; and comply with and enforce court orders; etc..
Assist in the training of new team members; receive and investigate complaints concerning services provided; prepare reports on team activities.
Enter and retrieve information on computer; document employer and customer activity; monitor programs; provide notary service.
- OR alternative, equivalent evidence of the Minimum Class Requirements.
All Montgomery County employees become members of the Ohio Public Employees Retirement System and have access to deferred compensation programs.
Benefits may vary for full-time, part-time, intermittent, and seasonal employees and/or due to union affiliation. The list below demonstrates the benefits that may be available to employees according to employment status and is subject to change.
Full-Time Employees (40 hours per week): Health insurance with HSA match, wellness program and incentives, life insurance, paid vacation, paid personal leave days, sick leave, holiday pay, tuition reimbursement, and access to dental, vision, short-term disability, accident & critical care benefits.
Part-Time Employees (Benefits Eligible) (scheduled 21 hours per week): Health insurance with HSA match, wellness program and incentives, life insurance, paid personal leave days, sick leave, holiday pay for hours scheduled to work on holidays, and access to dental, vision, short-term disability, accident & critical care benefits.
Part-time Employees (Non-Benefits Eligible) (20 hours or less per week): Benefits include Long Term Sick Leave Accrual, Paid Personal Leave, and holiday pay for hours scheduled to work on holidays.
Seasonal Employees: Benefits include Sick Leave accrued at 4.6 hours for every eighty 80 hours in active
pay status. Seasonal employees scheduled to work 40 hours during their period of employment will accrue vacation in the same manner as regular full-time employees and can use their vacation after completion of twenty-six (26) bi-weekly pay periods in active pay status. Part-time Seasonal employees (scheduled to work less than 40 hours) do not accrue vacation.
Intermittent and Temporary Employees: Long-Term Sick Leave accrual is based on hours worked.
Benefit information can be found on the Montgomery County Benefits website at: www.mcbenefits.org.
