What are the responsibilities and job description for the Applications Support Specialist position at Moraine Valley Community College?
Under general direction, the Applications Support Specialist is responsible for the maintenance and support of 3rd-party applications which integrate into and/or enhance the functionality of the college’s ERP, Ellucian Colleague. Serving as a member of the Application & Web Services team, the Applications Support Specialist also assists with technical support over the phone and in person. The Applications Support Specialist is dedicated to the learning college concepts by developing programs and facilitation activities that promote student success and lifelong learning.
Responsibilities include the following. Other duties may be assigned.
- Primary responsibility is 3rd party software maintenance, administration, support and customer service.
- Work with vendor support personnel to resolve application issues.
- Work with other Information Technology staff to implement and maintain 3rd party software.
- Provide technical support over the phone and face-to-face
- Assist in testing and integrating 3rd party applications with the college ERP.
- Document 3rd party application processes and procedures.
- Assist with software maintenance and activities.
- Assist in training college staff on installed software.
- Become familiar with available help resources
- Stay updated on campus technology changes.
- Direct calls to appropriate MVCC staff as necessary.
- Performs other related duties as assigned.
Education/Experience
Associate’s degree in IT-related field (bachelor’s degree preferred), 1-3 years’ experience working in an end-user computing environment, and experience with PC and/or Apple Mac microcomputers required.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Knowledge of computer operating system concepts and operation
- Knowledge of commonly used software, such as the Microsoft Office suite; hardware, and other equipment
- Knowledge of ERP, Ellucian Colleague and other systems helpful
- Above average communication skills, and professional demeanor
- Ability to work responsibly with or without direct supervision
- Demonstrated analytical ability to logically approach problems
Position Status
Full Time
Hours
General hours: Monday – Friday 8:00 am to 5:15 pm
On-Site Location: Palos Hills, Illinois (USA)
On-Site Location: Palos Hills, Illinois (USA)
- This is an on-site position. Alternative hybrid work schedule/remote opportunities may be available as applicable after probationary period. On call 24 hours a day – 7 days a week for emergencies. Employees must be a resident of IL/IN or reciprocal state.
Salary/Wage
$59,770-$79,945
Hourly/Salary
Salaried
Benefits
FT Professionals Position
Moraine Valley offers a generous benefits plan which includes paid time off, tuition discounts for eligible employees and family, medical, dental, vision, and retirement benefits in a collaborative and friendly environment. These include:
Moraine Valley offers a generous benefits plan which includes paid time off, tuition discounts for eligible employees and family, medical, dental, vision, and retirement benefits in a collaborative and friendly environment. These include:
- Health, Dental, Vision
- Life insurance, Optional life
- Disability insurance
- Tuition reimbursement
- Tuition waiver
- SURS Retirement plan
- Vacation Days
- Holidays
- Sick Leave
- Personal days
- Bereavement days
- Tax-sheltered annuity plans
Visit these links to learn more about specific benefits for this Professionals position:
Benefit Highlights
Benefit Guide-Details
Review of Applications Begins
11/18/2024
Posting Detail Information
Posting Number
AP00506P
Open Date
11/06/2024
Yes
Special Instructions to Applicants
Please apply online through the jobs.morainevalley.edu site. Please do not use a third-party site such as really to submit your application. Sponsorship is not available. Questions, please contact hr@morainevalley.edu or 708-974-5704. To ensure best consideration, please apply prior to the review date.
Office of Human Resources
hr@morainevalley.edu
(708) 974-5704
Office of Human Resources
hr@morainevalley.edu
(708) 974-5704
Salary : $59,770 - $79,945
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