What are the responsibilities and job description for the PC Workstation Imaging Analyst/Technician position at Morris Technology Solutions?
PC Workstation Imaging Technician / Analyst
Note: This job will be on-site in Oklahoma City
Responsibilities:
- Image new pc workstations
- reimage existing PC workstations
- Accept incoming tickets from ServiceNow
- Escalate to the appropriate management level when necessary.
- Close tickets and properly document actions in ServiceNow.
- Troubleshoot issues with PC workstation image
Required Experience, Skills and Qualifications
Tech Skills
- Technical desk side support experience is necessary.
- Disciplined, systematic problem solving skills required.
- Hands-on work experience with the following:
- Windows Operating systems
- SCCM
- VDI experience
- ServiceNow
- Knowledge of Active Directory, Exchange 2003/2007
- ServiceNow ITSM ticketing experience is a plus (not essential).
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists
- Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
- MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
- Internet browsers (e.g. Explorer, Chrome, Firefox),
- VPN and remote dial-in users
- Support for laptop, desktops, and printers
- Mobile device (Phones & Tablet) Support
- Others: Adobe Acrobat and other common desktop applications like Winzip, etc
- CompTIA / A Certification desired
Experience:
- IT Help desk : 1 year (Preferred)
Education:
- High school or equivalent (Preferred)
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