What are the responsibilities and job description for the Customer Service Representative position at Mosquito Joe of East Memphis?
Customer Service Representative
Mosquito Joe is a fast-growing, locally owned business and we’re looking for an Office Assistant to join our team. If you’re an organized, motivated self-starter looking for a position that will offer you professional growth in a range of areas, this could be the ideal job for you.
About Us
Mosquito Joe is your solution to make outside fun again. We provide outdoor pest control services to residential and commercial customers, eliminating and repelling outdoor pests such as mosquitoes, ticks and fleas. We’re a locally-owned company and part of the broader Mosquito Joe franchising family, a nation-wide system of independent business owners. We have a unique and fun culture – and we want you to join us!
Job Description
The Customer Service Representative supports the business owners and the office manager, and engages with customers to provide information in response to service inquiries, concerns and requests about products and services. The Customer Service Representitive should have strong phone communication skills and be proficient in computer data entry in order to maintain loyal customers.
Main Job Tasks and Responsibilities
- Perform tasks as assigned by the Office Manager
- Manage and execute customer sales process via phone and online sales channels
- Deal directly with customers either by telephone or email to respond to customer inquiries and resolve complaints
- Set up new customer accounts
- Direct requests and unresolved issues to Office Manager
- Keep records of customer interactions and transactions
- Maintain customer databases
Education and Experience
- High school diploma, general equivalency diploma (GED) or equivalent
- Competent computer skills including Google Mail and MS Office suite (MS Word, Excel, etc.)
- Ability to type
- Knowledge of administrative procedures
- Phone sales experience preferred, not required
Key Competencies
- Outgoing and personable with strong interpersonal skills
- Interpersonal skills
- Communication skills - verbal and written
- Listening skills
- Consumer sales
- Customer service orientation
- Adaptability
Pay
- $15 per hour plus commissions
Work Schedule
- The opening is from 8 am to 3 pm Mon thru Friday, You may also be asked to occasionally work on Saturdays (Hours subject to change)
Salary : $15