Demo

Operations Support Analyst

Motion Recruitment
San Diego, CA Full Time
POSTED ON 2/8/2025 CLOSED ON 5/7/2025

What are the responsibilities and job description for the Operations Support Analyst position at Motion Recruitment?

Hybrid - 2-days in San Diego, CA

Title : Support Operations Analyst III

Description :

  • Leverage contact center queue management systems tools to analyze and communicate the current state of key performance indicators for contact queues and associated expert performance across the network
  • Develop insights and ad-hoc analyses to understand forecasted outcomes and meet business needs intraday
  • Lead cross-functional initiatives to optimize performance
  • Effectively communicate and interact with Sr Leadership to create awareness on the current state and build confidence in intraday changes / efforts to reach effective business solutions
  • Prioritize competing tasks, foster stakeholder buy-in, manage multiple projects, and communicate progress effectively

Skills :

  • 3-5 years’ experience with analyzing Contact Center operations
  • Working knowledge of contact center queue management systems (Amazon Connect, Grafana, or similar contact center tooling)
  • Industry knowledge and experience managing contact center Key Performance Indicators (Average Handle Time, Abandon Rate, Average Speed of Answer, Service Level Agreements etc.)
  • Strong interpersonal skills and ability to work well in dynamic / matrix team environments
  • Experience with analytics to understand, manipulate, and report data in an impactful way
  • Ability to work independently and navigate ambiguity
  • Flexibility with work schedule to cover business hours is a must (
  • Including weekends / holidays

    • Salary.com Estimation for Operations Support Analyst in San Diego, CA
    $59,869 to $79,979
    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Operations Support Analyst?

    Sign up to receive alerts about other jobs on the Operations Support Analyst career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $55,856 - $76,003
    Income Estimation: 
    $64,935 - $90,225
    Income Estimation: 
    $53,670 - $75,445
    Income Estimation: 
    $64,935 - $90,225
    Income Estimation: 
    $79,324 - $110,520
    Income Estimation: 
    $45,411 - $62,951
    Income Estimation: 
    $54,042 - $73,752
    Income Estimation: 
    $54,042 - $73,752
    Income Estimation: 
    $74,817 - $112,664
    Income Estimation: 
    $79,324 - $110,520
    Income Estimation: 
    $102,853 - $137,551
    This job has expired.
    Employees: Get a Salary Increase
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Motion Recruitment

    IT Field Engineer/MSP/Delaware
    Apply
    • Motion Recruitment New Castle, DE
    • We have an exciting full-time opportunity for an IT Field Engineer based in Wilmington, DE with a local Managed Service Provider (MSP) that specializes in ... more
    • 4 Months Ago
    Configuration Tech
    Apply
    • Motion Recruitment Hillsboro, OR
    • Our client is looking for a Configuration Tech for a 2-month contract in Hillsboro, OR 97124. Our client is a multibillion-dollar company that provides end... more
    • 4 Months Ago
    Prototype Technician
    Apply
    • Motion Recruitment Milford, CT
    • Our Client, an American multinational consumer products company, is looking for someone to join their team as a Prototyping Lab Technician! ***This is an h... more
    • 4 Months Ago
    RF Repair Technician
    Apply
    • Motion Recruitment Lanham, MD
    • Additional Notes Role Overview: This is a hands-on electronics repair position focused on Motorola Solutions (MSI) two-way radios within a controlled repai... more
    • 4 Months Ago
    View More Jobs at Motion Recruitment

    Not the job you're looking for? Here are some other Operations Support Analyst jobs in the San Diego, CA area that may be a better fit.

    View More Jobs

    AI Assistant is available now!

    Feel free to start your new journey!