What are the responsibilities and job description for the Lodging Guest Services position at Mountain Creek?
Lodging Guest Services – Mountain Creek
Location: Vernon, NJ Reporting to: Lodging Manager
SNOW Partners Mission Statement:
“To Enhance the Lives of our Team, Guests and Partners by Building Lasting Connections.”
About Mountain Creek:
Mountain Creek, a four-season resort, offering skiing/snowboarding, bike park, waterpark, weddings, mountain coaster, restaurants, and lodge.
How the Lodging Guest Services works with the Team:
The Lodging Guest Services may be the first team member our lodging guests meet when they arrive at the resort. As an ambassador to our resort, this position requires a team member to be energetic, positive, and caring. Someone who will take charge of any opportunity to make the guest’s stay better than they had anticipated, ensuring their return. A friendly, efficient, and outgoing personality is critical for this position.
Team Member Responsibilities:
- Assist guests with checking in/out of rooms if needed.
- Assist with guest questions and problems.
- Sell accommodations, services, and resort amenities.
- Maintain positive relations with participating lodging program homeowners.
- Answer phones in a professional and friendly manner.
- Promote resort mission statement, values, and guest service philosophies.
- Follow all emergency procedures.
- Consistently set up, maintain, and break down workstations.
- Operate cafe and shop duties daily ie: preparing coffee, etc.
- Stock and maintain adequate inventory in designated workstation.
- Perform quick and accurate credit card transactions with our guests.
- Other duties as assigned by lodging or resort leadership.
Team Member Qualifications:
- Knowledge of PMS Software.
- Ability to speak clearly and hear over the telephone.
- Must be able to lift to 25 lbs..
- 2 years of customer service experience .
- Well-organized and able to multi-task.
- Problem solver who thrives in a fast-paced environment.
- Able to maintain composure when dealing with difficult guests.
- Knowledge of rates, packages, discounts, and policies (cancellations)·
- Must be able to stand for long periods of time.
- Excellent interpersonal and communication skills.
- Basic accounting knowledge would be an asset.