What are the responsibilities and job description for the Customer Service Representative position at Mr. Appliance of Chapel Hill?
We at Mr. Appliance® are looking for qualified professionals to join our team. As an international appliance repair franchise network with over 350 locations, we frequently have job openings for technicians, managers, and support personnel throughout North America. Our franchises offer competitive compensation packages, complete training programs, and fast track advancement. We live our code of values of Respect, Integrity, and Customer Focus while having fun in the process!
As a Customer Service Representative, you are a key member of the team and represent Mr. Appliance on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
- Receive incoming calls in a professional and courteous manner
- Perform marketing and sales functions to sell additional work and earn business
- Complete work orders, return customer calls and respond to customer complaints
- Perform other duties as needed which may include cross-training in related positions
Job Requirements:
- Minimum two years admin experience
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Positive Attitude
- Team player who can work independently
Various incentive plans
- 401K with company match
- Paid Vacation and Paid Holidays
- Medical, Dental, Vision, Life insurance, etc.
Full-Time : 8:00AM to 5:00PM Monday - Friday
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
Salary : $29,000 - $36,700
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