Member Relations Director

Become the next FACE of MRA!

Friendly. Accountable. Centered on Members. Engaged.

MRA = Problem Solved.

That's the FACE Culture that we live and breathe here at MRA. We are seeking a Member Relations Director responsible for shaping the member experience, transforming sales, and driving short- and long-term growth strategies through people, processes, and technology focus. Your unique combination of a roll-up-your-sleeves attitude and top-tier experience will be rewarded in this high-impact leadership role. Leverage your experience in sales leadership to motivate your team, mentoring and coaching for success effectively.

As The Member Relations Director You Get To

• Player/Coach role. Achieve new member acquisition, non-dues revenue, and retention targets for assigned members. Lead, develop, and motivate the Ohio Member Relations team. Conduct and observe Member and Prospect meetings. (80%)
• Administer quarterly team reviews at a minimum to monitor all aspects of sales performance. Develop and implement sales forecasts, plans, and training to meet or exceed NI Member Relations team goals. (5%)
• Engage in community networking, HR events, trade shows, chamber events, etc. (10%)
• Recommend new programs and partnering opportunities from contacts. Identify and communicate business trends in the marketplace - internal and external. (5%)
  
  

Minimum Qualifications/Additional Performance Criteria

• Education: Bachelor's degree in business, communications, marketing, human resources, or equivalent professional management experience working with multiple industry sectors.
• Training or Experience: 15 years of professional experience including demonstrated Member Relations success, preferably in the service, not-for-profit, or association management industry; established business relationships in the region; exceptional communication and presentation skills; proven leadership qualities, effective management (people and financial) experience. Specialized higher-level training in human resources, business, or financial curriculums is preferred.
• Licenses/Certificates: Valid driver's license in good. Pursuing continuing education /certifications is a plus.
• Other special requirements necessary to do the job:
• Three days per week minimum in an OH office with the MR team, prioritizing member visits and team observations at member meetings.
• The ability to travel. Access to own transportation. Overnight travel is required as necessary and planned with the direct supervisor.
• Extensive leadership and management experience.
• Knowledge of association management
• Experience in the professional / consulting services industry
• Confident and engaging professional presence with public speaking capabilities.
• Exceptional service delivery standards
• Project management and problem-resolution abilities
• Knowledge of emerging trends in business, human resources, and the region and the ability to expeditiously translate that knowledge into effective programs and
• Competent PC skills in Microsoft Office products and Salesforce.
  

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee must frequently use their hands to finger, handle, feel, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities this job requires include close vision, distance vision, and the ability to adjust focus.

• Working Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work is performed in normal office conditions, and the noise level in the work environment is usually moderate.
  
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.