EDI IT Support Technician

Position Summary

We’re seeking a proactive and technically skilled IT Support Technician & EDI Coordinator to join our team in Lenexa, KS. This is a hands-on, onsite role that supports both local and remote employees by ensuring seamless IT operations and efficient electronic data interchange (EDI) processes.

This position is ideal for someone who thrives in a fast-paced environment, enjoys solving technical challenges, and is passionate about delivering excellent user support. Remote work is not available for this role.

Key Responsibilities

IT Support

• Act as the primary point of contact for technical support via phone, email, or in person.
• Manage and resolve support tickets using the internal IT ticketing system.
• Set up, configure, and maintain computers, operating systems, and applications.
• Troubleshoot hardware, software, and peripheral issues.
• Provide support for Microsoft Office 365, Windows OS, and enterprise applications.
• Assist with onboarding/offboarding, including account creation and hardware provisioning.
• Participate in IT infrastructure upgrades and improvement projects.
• Maintain accurate documentation of technical issues and resolutions.
• Collaborate with the IT team to escalate and resolve complex problems.

EDI Coordination

• Oversee daily EDI operations, including transaction monitoring and issue resolution.
• Configure and maintain EDI systems to ensure smooth data exchange with trading partners.
• Work with internal teams and external partners to support EDI processes and onboarding.
• Train internal users on EDI workflows and best practices.

Additional Duties

• Track and manage IT equipment inventory.
• Ensure adherence to IT security protocols.
• Provide basic training on IT tools and systems.
• Support AV and conference room technology as needed.

Qualifications

Education & Experience

• Certificate, diploma, or equivalent experience in IT, Computer Science, or a related field.
• 1–2 years of experience in a help desk or technical support role preferred.

Technical Skills

• Experience with project coordination or management.
• Proficient in Windows 10/11, Microsoft Office 365, and Active Directory.
• Basic understanding of networking (IP, DNS, DHCP).
• Familiarity with EDI standards (X12, EDIFACT).
• Basic scripting (Java) and SQL knowledge.
• Exposure to ERP systems (Infor, AKA, H5).
• Experience with imaging tools and endpoint management is a plus.
• Familiarity with ticketing systems (e.g., Jira, ServiceNow).

Soft Skills

• Strong analytical and troubleshooting skills.
• Clear and effective communication, both written and verbal.
• Self-motivated and able to work independently or as part of a team.
• Customer-focused with a positive, solution-oriented mindset.