What are the responsibilities and job description for the POLICE CALL TAKER - Range 31 / APD position at Municipality of Anchorage?
This position is represented by the Anchorage Police Department Employees Association (APDEA) and is subject to the provisions of the current contract between the Municipality of Anchorage and the APDEA.
DEPARTMENT: Anchorage Police Department
HOURS OF WORK: Varies during training; 3-12s/1-8 schedule, which consists of twelve (12) hour shifts during three (3) consecutive twenty-four (24) hour periods in one week, and twelve (12) hour shifts during three (3) consecutive twenty-four (24) hour periods and one eight (8) hour shift during the other week, for a total of 80 scheduled hours in one pay period, with the schedule starting midway of the 8 hour shift. Must be willing to workdays or nights with various days off, as well as weekends and holidays.
LOCATION: 4501 Elmore RoadUnder supervision, performs a variety of radio dispatch, public information, and clerical duties in support of the Anchorage Police Department's Communications Center. Works with considerable independence of judgment and action within defined policies and instructions in deciding whether, where, and when emergency personnel should be dispatched.
The Police Call Taker is distinguished from the Police Dispatcher in that the Police Call Taker does not act on but rather forwards emergency information to the Police Dispatcher who then makes the decision on emergency personnel responses.
Performs a variety of telephone, dispatch, public information and clerical duties in support of the Anchorage Police Department's Communications Center. Answers emergency 911 and non-emergency calls, determines nature of call and routes it to the proper agency, or takes appropriate action to complete call for service. Obtains all pertinent information necessary for assignment of required resources. Establishes priority of complaints and determines level of response necessary. Enters appropriate data on dispatch cards, computer and report forms, as required. Retrieves information from law enforcement information systems, local, state and national. Operates Computer Aided Dispatch System, telecommunications equipment as well as standard office equipment processing and telecommunications equipment as well as standard office equipment.
Additional information
Position operates at a high-volume under stressful situations with minimal supervision. Must be able to work as a team player in fast paced work environment. Utilizes knowledge of basic Police procedures and terminology. Perform other related duties as assigned.
High School Diploma, GED, or equivalent, and two (2) years of experience which involved a substantial amount of public contact and office clerical duties.
Must possess and/or complete
- Satisfactory national criminal background investigation (13 AAC 85.010, and 13 AAC 85.210) and financial review at time of hire.
- Satisfactory psychological assessment (determines job suitability) at time of hire.
- Alaska Public Safety Information Network (APSIN) / National Crime Information Center (NCIC) certification within thirty (30) days of hire.
- Satisfactory Criminal Justice Information System (CJIS) background check at time of hire.
- Satisfactory drug screening at time of hire.
- Satisfactory audiological exam at time of hire.
- Must possess the ability to type at a net speed of 35 WPM. The typing certification or documentation must contain the applicant's name, be current within the past one (1) year, and attached to application.
Preferences
- State of Alaska driver's license.
- Preference for applicants with experience receiving high volume emergency or public safety calls.
- Preference for applicants with the ability to type at a net speed of 70 WPM. The typing certification or documentation must contain the applicant's name, be current within the past one (1) year, and attached to application to be considered for preference.
Preference will be given to Anchorage Police Department (APD) employees. APD employees who are successful in the screening process will be forwarded to the department for consideration prior to any non-APD applicants.
Testing Information
Successful applicants will be invited to test. Testing will include satisfactory passing of: Nelson-Denny Reading and Comprehension Exam, a Dispatch/Call Taker Video, and an Oral Board Interview.
Passing results of the Nelson-Denny Reading Comprehension exam are valid for one year from the date of the tests. The test scores/results may be used when applying for other positions within APD. Current APD employees who previously passed are exempt from the Nelson-Denny Reading Comprehension exam.
All internal applicants who have failed to complete the probationary period in Dispatch in the previous two years are ineligible.
If selected for hire, appointment to this position will be conditional based upon satisfactory passing an extensive background and financial check, an audiological exam, a written psychological assessment and interview to determine job suitability, and a drug screen.
All information from pre-employment examinations are the property of the Municipality of Anchorage (MOA) and are confidential. Copies of any pre-employment examinations will not be provided to the applicant by the MOA or the medical examiner.
If selected for hire, appointment in this position requires Alaska Public Safety Information Network (APSIN) security clearance and access, and also FBI National Crime Information Center (NCIC) security clearance and access within 30 days of hire. If the individual selected for this position fails to obtain these clearances and accesses within 30 days of hire, he/she will be terminated.
The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to http://www.uscis.gov/E-verify. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
All required licenses or certification must remain current for the duration of employment.
Military Service Interview Preference
Veterans who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs, recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.
Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows the full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual’s command organization, and shows the name, signature, title, and contact information of the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.
The Municipality of Anchorage is an Employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.
Application Process
Once an applicant clicks on the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the www.GovernmentJobs.com website to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account. NOTE: The GovernmentJobs website and applicant's profile accounts are not administered by the Municipality of Anchorage. For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at 1-855-524-5627.
For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Employee Relations Department at 907-343-4442 during regular business hours of Monday through Friday, 8:00 am to 5:00 pm, Alaska Standard Time.
The MOA is an EO and AA Employer and complies with Title I of the ADA.
For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at 907-343-4571.
Salary : $30 - $41
