What are the responsibilities and job description for the Call Center Manager position at My Community Credit Union?
Responsible for the daily operation and personnel management of the Call Centering. Responsible for measurement, tracking and attainment of established performance expectations. Participates in the hiring process for new Call Center staff. Coaches and trains Call Center staff to meet performance expectations. Participates in staff counseling, as necessary. Ensures members and potential members receive prompt, courteous, and accurate service on the phone; explains services, assist members with loan applications and lending questions, sets up new accounts, responds to problems, and directs members' phone calls to the appropriate area. Serves as a resource for escalated telephone calls.
Job Type: Full-time
Pay: $36,725.73 - $50,000.00 per year
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Midland, TX 79705: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Office: 1 year (Preferred)
- Call Center: 2 years (Required)
Work Location: In person
Salary : $36,726 - $50,000
