What are the responsibilities and job description for the Patient Care Coordinator position at My Hearing Centers?
- Effective outbound calls, proper scheduling, and schedule management contribute to meeting or exceeding the clinic budget.
- Prioritize onboarding and confirmation calls and provide friendly and enthusiastic customer service.
- Ensures all patient information in Sycle is current and accurate, including but not limited to address, phone, email, and insurance.
- Communicate effectively with patients and potential customers via telephone, e-mail, and postal mail. Retrieve phone messages and prioritize return phone calls.
- Contacts insurance companies to verify patient insurance benefit coverage.
- Prepares and updates patient charts. Check patients in and out of appointments accurately. Enter stock and custom orders, and perform weekly inventory audits to ensure accuracy. Enter and tracks orders/invoices.
- Collects and records payments and assists in financing applications and processing financing. Maintained detailed and accurate cash and bank deposit records and performed all end-of-day processes and reports/ settlements.
- Maintains a clean, inviting, and friendly environment and practices established safety and infection control protocols. Exercise confidentiality as it relates to all business and patient information.
- Maintain basic knowledge of hearing instrument function and troubleshooting.
- Works within a team environment with other clinic staff members to achieve goals established by Regional and Corporate management personnel.
Patient Care Coordinator
AEG Vision -
Nashville, TN
