What are the responsibilities and job description for the Player Development Manager position at Mystic Lake Casino?
Come join our premier casino resort and entertainment destination as our Player Development Manager! We are looking for a rockstar who has excellent leadership and decision-making skills. This opportunity will grow and develop their team to ensure all guests have the most memorable experience. Enjoy weekly pay, 401k match starting day one, and health benefits.
Job Overview: Responsible for executing VIP Marketing strategies as developed by the Player Development Leader, working towards established revenue goals. Responsible for working with the Player Development Leader to identify strategies targeted at cultivating premium players with an emphasis on developing relationships to enhance the growth of gaming revenues within various player segments. Manages and coaches team members with direct and/or indirect reporting relationships on maintaining relationships with the Players to promote positive guest service through prompt, courteous and efficient service. Collaborates with other departments to ensure that the execution of VIP events delivers the expected guest experience.
Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits and advancement opportunities. Generous benefits include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms, free uniform cleaning and tuition reimbursement.
Who We Are: Mystic Lake Casino Hotel® and Little Six Casino® are owned and operated by the Shakopee Mdewakanton Sioux Community (SMSC). SMSC has a diverse collection of enterprises on its lands in Prior Lake and Shakopee, Minnesota. From Mystic Lake Casino Hotel, Little Six Casino, and Mystic Lake Center® to natural grocery stores and fitness centers, our enterprises help drive the local economy.
SMSC has donated more than $350 million to organizations and causes and has contributed millions more to regional governments and infrastructure such as roads, water and sewer systems, and emergency services. The SMSC is the largest philanthropic benefactor for Indian Country nationally and one of the largest charitable givers in Minnesota.
We are committed to inspiring possibilities, fostering meaningful connections and creating memorable experiences for our guests. We welcome all voices and encourage innovation. We’re always looking for talented people to join our community. You’ll be part of a fun, connected team that values your skills and supports you as you grow. Stay connected with us at mysticlake.com/careers.
Job Requirements:
Reflects MINIMUM EDUCATION, TRAINING, CERTIFICATION and EXPERIENCE required in order to meet the expectations of this job:
- A combination of a post-high school education in Marketing, Business, or related field and experience in player development or casino marketing equal five years. Bachelor’s degree preferred.
- Minimum of three years supervisory experience in casino/hotel, guest service, concierge, or host services in either a gaming or hospitality environment.
- Proven track record of success in a sales environment.
- Demonstrated knowledge of guest tracking or complimentary activities.
- Ability to communicate with a diverse population.
- Demonstrated excellent interpersonal communication skills.
- Proficiency in word-processing, spreadsheets, database, presentation, and electronic mail.