What are the responsibilities and job description for the Host / Hostess position at Nacho Daddy?
Job Description
I. Position Summary
Ensuring a sincere, upbeat first and last impression to all guests who enter and exit the restaurant
IIa. Job Functions
- Monitoring and distributing open dining sections of the restaurant among servers, per manager instructions
- Understanding and utilization of table and seat numbers and ability to perform pivot system
- Communicating with staff as tables are sat or servers are cut
- Ensuring a timely and friendly greeting to all guests, opening the door when possible
- Making each guest feel welcomed and valued, delivering a WOW experience
- Engaging in conversation while walking to the table at a reasonable pace, leading no more than 5 feet
- Providing guests with their server’s name and asking them how they heard about Nacho Daddy
- Managing waiting list and accurate seating in a high volume setting while ensuring guests needs are satisfied while waiting
- Understanding and utilizing Open Table System
- Understanding of all Nacho Daddy branded items
- Preparation for large parties
- Ensuring tables are ready for guests by clearing, cleaning, and resetting as needed
- Thanking the guests and inviting them back as they leave
- Full knowledge of menu items
- Taking and cashing out To-Go and Delivery orders
- Understanding and utilizing all delivery services offered
- Assisting in To-Go and Delivery order placement and delivery when needed
- Understanding and utilization of POS functions
- Ability to maintain an accurate bank
- Answering the telephone quickly and in an upbeat manner and assisting guests/taking inquires as needed
- Maintaining supplies such as crayons, mints, business cards, etc.
- Inspecting and ensuring bathrooms are clean and stocked
- Deep cleaning tasks
- Maintaining clean menus, waiting area, windows, doors, and floor throughout shift along with clean and organized host stand
- Updating daily special board
- Fully understanding how to prioritize yourself, maintain dining room, safety and sanitation, and company policies, and the basic steps of service.
- Assisting server assistants as needed
III. Job Requirements
- Must be at least 18 years of age
- Company required certification cards
- Minimum of 6 months of customer service, retail sales, hospitality, or food service experience preferred
- Experience in a night life setting is preferred
- Must have a well groomed disposition to make a favorable impression
- Demonstrated ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
- Ability to bend, twist, and stand to perform normal job functions
- Ability to speak, read, comprehend, and converse comfortably with guests in English
- Must be able to stand and walk long distances for at least 8 hours with minimal break time in fast-paced, crowded and noisy work environments
- At times, must be able to lift at least 30 pounds off the ground
- Must be able to maneuver through the restaurant and tables
- Accurate math/cash handling skills
- Compliance to any reasonable request by management
IV. Core Competencies-ability to recite and exemplify
- Tribe Member, Inspiring, Empathetic, Resourceful, Delivering WOW