Host / Hostess

Position Summary

Ensuring a sincere, upbeat first and last impression to all guests who enter and exit the restaurant

Responsibilities

Responsibilities are as follows: Monitoring and distributing open dining sections of the restaurant among servers, per manager instructions. Understanding and utilization of table and seat numbers and ability to perform pivot system. Communicating with staff as tables are sat or servers are cut. Making each guest feel welcomed and valued, delivering a WOW experience. Engaging in conversation while walking to the table at a reasonable pace, leading no more than 5 feet. Managing waiting list and accurate seating in a high volume setting while ensuring guests needs are satisfied while waiting. Understanding and utilizing Open Table and Yelp System. Ensuring tables are ready for guests by clearing, cleaning, and resetting as needed. Thanking the guests and inviting them back as they leave. Full knowledge of menu items. Taking and cashing out To-Go and Delivery orders. Understanding and utilizing all delivery services offered. Understanding and utilization of POS functions. Ability to maintain an accurate bank. Answering the telephone quickly and in an upbeat manner and assisting guests/taking inquires as needed. Maintaining supplies such as crayons, mints, business cards, etc. Inspecting and ensuring bathrooms are clean and stocked. Deep cleaning tasks and organized host stand.

Job Requirements

• Must be at least 18 years of age
• A current Food Handler’s Safety Card and TAM Card
• Minimum of 6 months of customer service, retail sales, hospitality, or food service experience preferred
• Demonstrated ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
• Must be able to stand and walk long distances for at least 8 hours with minimal break time in fast-paced, crowded and noisy work environments. Ability to bend, twist, and stand to perform normal job functions
• At times, must be able to lift at least 30 pounds off the ground
• Compliance to any reasonable request by management and assisting server assistants.