Operations Manager - NAPA Auto Parts

What is a Operations Manager?

A operations manager is the senior leader in the company The operations manager must be knowledgeable of all facets of store operations in order to successfully grow Retail and Commercial market share. The operations Manager must be committed to leading and inspiring our team, helping our DIY and Commercial customers succeed, while growing sales and profitability with integrity.

Primary Responsibilities

• Achieve or exceed district total sales and profitability goals

• Ensure commercial customer retention & relationship growth in the market

• Development, goal setting, performance mgmt., coaching, engagement and retention of General Managers and Core 4 team members

• Ensure proper staffing levels throughout the district

• Ensure execution of all inventory & operational standards within the district

• Conduct regular store visits providing action plans to achieve full market potential.

• Teach business acumen by review of profit and loss statement with GM's

• Communicate effectively and appropriately to stores and support staff

• Embrace diversity and foster a respectful environment for both customers and team members

Success Factors

• Knowledge of store operations and processes

• ASE P2 certified or ASE ready equivalent

• Ability to recruit, select, hire and develop quality General Managers and ensure same for Core 4 positions

• Accountability, coaching & feedback skills

• Ability to execute and train all store operational processes, procedures and team member/customer standards

• Ability to use and train, testing and diagnostic equipment for DIY services

• Effectively use Excel, Word, Outlook and PowerPoint computer programs

Essential Job Skills Necessary for Success as a District Manager

• Working knowledge of automotive systems preferred

• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management

• Use Microsoft software effectively (Word, Excel required, PowerPoint preferred)

• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

• Perform calculations such as Gross Proft and understand financial documents, such as Profit and Loss Statements (P&L), invoices, etc.

• Ability to fully understand all facets of the business and excel in an integrated operating model (including DIY, Commercial, PDQ and Hub operations)

• Define problems, collect information, establish facts, draw valid conclusions and effectively resolve issues independently

• Think strategically, analyze issues and options, and effectively manage and facilitate change

• Effectively delegate and supervise projects to ensure timely and quality execution

• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a operation Manager up for Success

• 3-5 years of experience managing a team of 8-10 Managers who supervise from 10-25 Team Members in a fast-paced and highly dynamic retail environment

• Proven track record in meeting sales and gross margin targets in a multi-unit environment

• Successful experience managing profitability; proven financial and business acumen

Education

• High school diploma or general education degree (GED) Bachelor’s degree in business or a related area preferred

Certificates, Licenses, Registrations

• Must have a valid driver's license

• ASE certification preferred,

Job Type: Full-time

Pay: $55,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

Experience:

• Auto and Truck parts: 2 years (Preferred)

Work Location: One location