What are the responsibilities and job description for the Director of Software Engineering - Sustaining position at Nasuni?
Director of Software Engineering – Sustaining
The position
The Director of Software Engineering for Sustaining is an exciting leadership role at Nasuni. To lead Nasuni’s Sustaining Engineering team, you will have a background in Enterprise Software Development, Storge, and Enterprise Support. This team is a bridge between our Enterprise Customers and Product Engineering teams.
Due to company growth, we are expanding all Engineering teams at Nasuni and require additional Software Engineering Leadership for Sustaining. Your experience in capacity management, process improvement, and customer escalations will help guide the growth of this team. You are an organized, driven, and proactive leader. An exceptional communicator with frequent and clear communication to stakeholders.
The ideal candidate has a strong working knowledge in all functional areas of Engineering including software development, quality assurance, and customer escalations management.
This role reports to the Vice President of Engineering.
As the Director of Software Engineering – Sustaining, you will...
- Manage and grow a team of talented sustaining engineers.
- Oversee the team responsible for providing root cause analysis, issue resolution and customer escalation management.
- Drive results with clearly defined priorities, effective resource allocation, and communication of goals.
- Lead operational best practices by establishing standardized operations and support methods, procedures, and policies.
- Analyze performance and recommend alterations to existing escalation workflows, processes, and procedures.
- Analyze and gather metrics on product release deployment, incidents, and trends.
- Partner with internal stakeholders including Quality Assurance, Product Management, Customer Success in delivering superior customer satisfaction.
Required skills + experience we look for are…
- 15+ Years Software Engineering Leadership Experience
- Strong background leading high performance enterprise software development teams.
- Strong executive presence and presentation skills.
- Experience working with Professional Services, Customer Support, and Engineering teams
- Ability to guide enterprise customers during executive escalations when needed.
- Bachelors degree in Computer Science, Engineering, or similar work experience
- Master's in Business Administration, Computer Science, or Engineering preferred.
Why Nasuni?
With the world’s only cloud-native global file system at its heart, Nasuni delivers a file services platform built for the cloud that combines the performance of local file servers with the scalability and durability of cloud storage, all at about half the cost of traditional file infrastructures. Users can migrate NAS silos to the cloud storage of their choice for on-demand capacity expansion, built-in backup, instant disaster recovery, multi-site file sharing and a system that can span continents. Nasuni operates globally from its worldwide headquarters in Boston, Mass., USA. This role will start remote, due to Covid-19, we will consider remote employees as well as candidates based in our Boston or Marlborough, MA, or Cary, NC offices.
Why work at Nasuni?
As part of our commitment to your well-being, we are pleased to offer comprehensive benefits packages to employees across the world. Benefits packages vary by geography, but generally include:
- Take-What-You-Need paid time off and potential flexible work hours
- Incentive stock options
- Comprehensive health, dental and vision plans
- Life and disability insurance
- Retirement Plan
- Generous employee referral bonuses
To all recruitment agencies: Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes.
Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs
