Inside Sales Representative

At National Business Furniture (NBF), we believe in the power of inspiration, and in the power that inspiring spaces can have on people achieving big things. We have worked with hundreds of thousands of businesses across the country – from startups to Fortune 500 companies – to equip their workspaces with beautiful, comfortable and functional furniture for nearly 50 years. NBF helps customers in businesses, healthcare, education, government, residential and hospitality environments by providing individual products or total furniture and accessory solutions. However, our customers define achievement, we are driven to help and inspire them.

We're excited to present an Inside Sales Representative opportunity for someone who shares our value of striving to exceed our customers' expectations in Milwaukee, WI. During training, you will work with our Inside Sales Team, gaining expertise in product, process, selling skills, and service.  After successful completion of our training program, you'll field phone and web product inquiries from customers, create quotations, and enter orders. You'll handle inbound customer calls in a fast-paced environment, so energy, enthusiasm, and a desire to WOW the customer are critical to your success!

What Makes this a Great Opportunity

This is a great opportunity to be a part of a leading company in the furniture industry that will allow you to connect with a wide range of customers, projects, and products. No two-days or two projects will be the same. You will be a major contributor in the success of our organization!

Here's a General Overview of What You'll Be Doing

• Source new sales opportunities through inbound calls
• Utilize consultative selling to understand customer goals and challenges
• Answer customer questions, demonstrating product knowledge
• Develop meaningful relationships with customers that encourage trust and loyalty
• Utilize sample and space planning programs to assist in selling process
• Provide quotations tailored to the customer’s needs
• Close and process orders
• Develop leads and referrals working jointly with our other sales channels
• Utilize timely follow-up to aid customers throughout the buying process
• Provide World Class service to customers
• Improve sales skills to increase win rate
• Achieve monthly/annual quotas

What We're Looking For

• 2 years of previous customer service, inside sales, or call center experience
• Technical proficiency with Microsoft Office applications
• Exhibit a passion for service and an ability to bond with customers over the phone
• Capacity to effectively change direction when needed
• Can work quickly and independently
• Strong organizational and prioritization skills a must
• Ability to maintain a high degree of accuracy
• Display professional presence and a positive "work well with others" attitude

It Would Also Be Really Great To Have

• Associates or Bachelor’s degree a definite plus
• Experience working with vendors on product related inquiries
• Previous work in office furniture or a related field

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. 

If you need any assistance seeking a job opportunity at National Business Furniture or if you need reasonable accommodation with the application process, please call (800) 558-1010 or contact us at HR@NBF.com.