What are the responsibilities and job description for the Customer Service Representative position at Nationwide Medical, Inc.?
Are you looking for more than just a job? Grow your career at Nationwide Medical, Inc. as a Customer Service Representative.
About Nationwide Medical, Inc.
We are located in Calabasas, CA providing healthcare to respiratory patients. We need people like you who know the difference between doing a good job and going the extra mile. Apply today to take the first step to make an impact in the lives of those who need our help.
As a Customer Service Representative…
You will be the enthusiastic voice who will assist our patients with their therapy. Are you motivated to learn and committed to helping others? Let’s talk!
What You’ll Do
- Direct incoming calls, voicemails, route after-hours calls and emails from patients, vendors, etc., and respond when able, ensuring customer satisfaction with expediency
- Respond to incoming calls regarding patient issues, including but not limited to, resolve customer complaints, assisting patients with tracking shipments, send out supplies upon patient request, verify account information, assist patients with status of their medical records, assist in resolving technical issues
- Assist patients through patient app, email and/or website chat, real time during business hours
- Respond to patient survey responses to resolve patient issues
- Review and respond to patient customer service voicemail queues
- Process equipment transactions
- Utilize computer technology to handle high call volumes
- Educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
- Work with manager to ensure proper customer service is being delivered
- Achieve daily, weekly, and monthly targets
- Provide high level customer service in a fast-paced environment
- Other duties as assigned
How You’ll Stand Out
- 1-2 years of customer service experience, preferably in healthcare environment
- Demonstrated passion for excellence with respect to treating and caring for patients
- Ability to prioritize workload with frequent interruptions
- Ability to work in a fast-paced environment
- Has a pleasant, patient and friendly attitude
- Problem-solving skills required
- Ability to communicate effectively both verbally and in writing
- Strong detail orientation and communication/listening skills including follow up
- Strong interpersonal skills, ability to communicate well at all levels of the organization
- Proficiency with a computer and working knowledge of Microsoft Office applications
- High school graduate or GED required
We’ve Got You Covered
Full-time employees are eligible for comprehensive health plans (including no-cost options), paid time off, and 7 paid holidays.
More Reasons to Join the Team
Promotion from within, CalSavers retirement plan, friendly and upbeat atmosphere, Employee of the Month awards, employee referral bonus program, and more.
We are an equal opportunity employer committed to providing a diverse environment.
This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to commute/relocate:
- Calabasas, CA 91302: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer Service: 2 years (Preferred)
- Healthcare: 1 year (Preferred)
Work Location: In person
Salary : $18 - $21