What are the responsibilities and job description for the Retention Specialist position at Native Pest Management?
Native Pest Management is a local, family-owned business providing pet friendly and environmentally friendly pest control services to Florida residents. Named to both the 2021 and 2022 Inc. 5000 List of the Fastest Growing Companies in the United States, we are growing rapidly and looking for employees interested in opportunities for advancement and career growth!
Benefits:
- Health, Dental, Vision, and Life Insurance
- 401(k) with 4% company match
- 2 weeks of paid time off in your first year and 6 paid holidays
- Paid Training
- Employee Referral Bonus ($1000)
Your Opportunity:
We are seeking a highly motivated and customer-focused Retention Specialist to join our customer service team at Native Pest Management! The Retention Specialist will be responsible for handling customer complaints and working towards avoiding service cancellations. The ideal candidate will have exceptional customer service skills, strong communication skills, and the ability to handle difficult situations with professionalism and tact. We are looking for someone who can rebuild and reinforce positive working relationships with our valued customers.
What You’ll Be Doing:
- Handle customer complaints and concerns regarding our services
- Work with customers to find solutions to their issues
- Use problem-solving skills to identify and address the root causes of customer complaints
- Collaborate with other departments to resolve customer issues and improve the overall customer experience
- Communicate effectively with customers, colleagues, and management
- Monitor customer accounts to identify potential issues that could lead to service cancellations
- Develop and implement strategies to improve customer retention rates
- Maintain accurate records of customer interactions and issue resolutions
- Assist with overflow inbound customer service calls as needed
Education and Experience Requirements:
- High school diploma or equivalent; Associate’s/Bachelor's degree preferred
- At least 2 years of experience in a customer service or retention role
- Experience in a call center environment strongly preferred
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Excellent problem-solving skills
- Ability to handle difficult situations with professionalism and tact
- Proficient in Google Workspace, Microsoft Office, and customer relationship management (CRM) software
What to Expect During the Hiring Process:
After submitting your application, one of our recruiters may reach out to you to conduct a quick initial phone screening. Qualifying candidates will then be invited to an in-person interview at our Tallahassee office!
Native Pest Management is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.
Employment requires current eligibility to legally work in the United States.