What are the responsibilities and job description for the Safety & Support Advocate position at NCHC?
The Opportunity:
Under the supervision of the Manager of Crisis Operational Services, the Safety & Support Advocate (SSA) is responsible for providing model customer service and resolving conflict through solid communication skills. The SSA may encounter stressful situations, where they will have to use critical thinking and problem-solving skills. This position has the responsibility to uphold safety and security regulations, remain calm under pressure, and respond quickly to any emergent needs.
Starting pay for this role $19.00 - $20.75 per hour based on experience, plus extra $1 per hour shift diff for PM and Night shifts. Available shifts for this role are 6:00am-6:00pm and 6:00pm – 6:00am on a 2-2-3 rotation.
Who We Are:
North Central Health Care is an organization serving Langlade, Lincoln and Marathon counties within the fields of mental health treatment, addiction services, long term care, short term care, physical therapy, crisis stabilization and so much more. We have amazing employees who provide exceptional care and want to add to our team.
What You’ll Do:
- Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, and emergency response activities
- Respond to incidents and critical situations in a calm, problem solving manner
- Collaboration with law enforcement and NCHC leadership for security related issues and events
- Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.
- Assists with new admissions when needed for NCHC campus with focus on behavioral issues
- Ensure persons entering and exiting the facility correctly sign-in by assigning the appropriate badge.
- Monitor visible and audible alarms
- Door checks and locking/unlocking for controlled access to NCHC facilities
- Submit a daily activity report outlining critical events, office needs, and relevant updates to the leadership team.
- Monitoring and rounding of NCHC grounds related to security issues and prevention
- Onsite and remote monitoring of NCHC camera system
- Response to safety and security events
- Will attend CPI training
- Code response and staff meetings for education related to security issues
- Responsible for overall condition of the security office
- Assists with regulatory matters with guidance from NCHC leadership
- Adheres to scheduled work hours with regular and predictable attendance
What You Bring:
- One to three years of relevant field experience, with 3-5 years preferred.
- Preferred knowledge of verbal de-escalation and crisis intervention techniques
- Reliable attendance and transportation
- Passion for working with a diverse population.
- Excellent communication and collaboration skills.
What You’ll Get:
- Starting pay for this role $19.00 - $20.75 per hour based on experience, plus extra $1 per hour shift diff for PM and Night shifts.
- Available shifts for this role are 6:00am-6:00pm and 6:00pm – 6:00am on a 2-2-3 rotation.
- PTO, paid holidays, health insurance, dental insurance, vision insurance, on-site bistro and cafeteria, pharmacy, newly updated facility, life insurance, accident insurance, hospital insurance, employee discounts and more.
- As a full-time employee of NCHC, you are eligible for the Wisconsin Retirement System (WRS). The WRS is a hybrid defined benefit plan. It contains elements of both a 401(k) or defined contribution plan and a defined benefit plan. Participating staff contribute 6.95% and NCHC will match this at 100% each pay period!
In compliance with the American with Disabilities Act, NCHC will provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer. North Central Health Care is an Equal Opportunity Employer.
Salary : $19 - $21
