Licensing Associate

Title: Licensing Associate I

Departments: Licensing

This position reports to: Licensing Manager

This position supervises: N/A

Hours: Full-time; 40 hours/week Monday-Friday 8:00am-5:00pm

Purpose of Position: Process license payments and assist with data entry as directed by the Licensing Manager to increase licensing compliance and achieve departmental revenue goals.

Essential Duties and Responsibilities

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees are required to follow any other job related duties assigned by their supervisor. This document does not create an employment contract implied or otherwise, and does not alter the “at‐will” relationship.

• Processing of online web licenses.
• Daily entering of new pet licenses and/or pet license renewals into the computer system.
• Daily balancing of cash box.
• Timely and accurate data entry of rabies certificates into the computer system.
• Respond to calls from pet owners with licensing questions and provide timely resolution of problems/complaints.
• Retrieve calls from the licensing voicemail system on a daily basis and respond appropriately.
• Respond to emails from pet owners with licensing questions and provide timely resolution of problems/complaints.
• Respond to questions from internal departments concerning licensing procedures and fees.
• Assist with the processing of daily receipts for stored pet licenses and with the folding and stuffing of pet license tags and receipts.
• Assist the Licensing Manager with database maintenance which includes merging duplicate files, updating tag status for dead or inactive animals, etc.
• Perform any and all other duties as assigned by the Licensing Manager.

Position Qualifications: Education, Experience, Certification, and Knowledge/Skills/Abilities

Required

• High school diploma or equivalent certification
• Strong keyboarding skills
• Strong verbal, written, and interpersonal communication skills
• Strong organizational skills
• Ability to be self-directed and self-motivated
• Detail oriented
• Ability to proofread
• Good vision for detailed work
• Ability to handle stress
• Ability to maintain project momentum despite frequent interruptions
• Ability to be flexible in dealing with people and projects

Desired

• Experience using Chameleon database
• Proficiency in Microsoft Word and Excel
• Two (2) years of data entry experience

Work Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions within the work environment.

• 
  Extended periods of sitting at a desk, entering information on the computer.
• The noise level in the office environment is usually quiet, though barking or whining of animals may be escalated at certain times in certain areas of the building.
• High exposure to animals whose reactions to the shelter environment cannot be predicted.
• Temperatures in the shelter environment are varied, though usually moderate, and dependent on the season.
• Potential exposure to zoonotic diseases and hazardous chemicals.
• Ability to work around animals without severe allergic reactions.
• As work may need to be done outside of the shelter, the employee may encounter environmental issues outside of our control such as fallen tree limbs, rain storms or snow/ice. When this occurs the employee must report the issues immediately to their direct supervisor who will work to resolution.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Nebraska Humane Society provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, status as a veteran, or any other protected category, in accordance with applicable federal, state and local laws.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.