Regional Account Manager

The Regional Account Manager is responsible for driving growth, account management, and customer support within an assigned territory. This role manages all client interactions, including high volumes of calls, emails, and other communications, while identifying new business opportunities and ensuring customer satisfaction. The Regional Account Manager partners with internal teams to deliver solutions, resolve issues, and support long-term client success.

Education and experience requirements:

• AA/BS degree in relevant field with two years of experience in sales/customer service and account management.
• Experience with high-volume client interactions (primarily email) strongly preferred.
• Experience in lab services and handling technical conversations in microbiology or medical device testing is preferred.

Essential job functions:

Territory management:

• Address all inbound customer demand via phone, email and other marketing channels
• Partners with the business development team to proactively find, develop and win new
• business with existing and new customers
• Manage all business within assigned territory, including new business development,
• overall account management, and customer issue resolution.
• Work closely with Sales Support, Project Management and Operations to ensure new
• and existing business completes successfully
• Leverage CRM and ERP systems to track projects, opportunities and quotes to
• closure and collect relevant information on strategic accounts
• Represent the voice of the customer within Nelson Labs, advocating for new capabilities,
• additional capacity and improved processes, all focused on long-term customer success.
• Know and follow the Nelson service standard.

Job requirements:

• Must be able to communicate effectively (English)
• Must have excellent customer service skills
• Must understand technical aspects of microbiology/medical device testing
• Must have good verbal and written communication skills; including legible handwriting
• Must be able to follow directions, organize and follow through on projects
• Must be able to manage time for maximum productivity
• Must be able to efficiently manage and respond to a high volume of calls, voicemails, emails,
• and other communications with speed and professionalism.
• Must have basic computer skills- general knowledge of Microsoft Office

Work Environment:

• This job operates in a professional office and laboratory environment. This role routinely uses standard
• office equipment such as computers, keyboards, computer mouse, telephones, photocopiers,
• projectors and file cabinets.
• Travel requirements.
• Occasional travel during the business day. Some out-of-the area and overnight travel may be
• expected. May be required to attend trade shows, seminars and conferences in addition to sales travel.
• Physical requirements:
• Must be able stand/walk for 10% of the day and 90% of the day sitting at a desk or on the computer.
• Must be able to occasionally lift a maximum of 45lbs.
• May require modified work hours to cover sales accounts in other time zones.