Branch Operations Coordinator

Essential Duties and Responsibilities

• Work independently on various tasks assigned by supervisor/manager
• Performs basic administrative tasks for all branch staff (as needed)
• Send out and track daily tech tips
• Participate in weekly scheduling meeting
• Update and furnish tech schedule
• Print and log (via labor tracking) new job orders
• Update labor tracking daily
• Update CRM weekly or as needed
• Send internal/external company related emails as needed
• Schedule and log staff trainings and places certificates on the system
• Follow up with customers on material orders, tech scheduling, job status
• Assist with material ordering and status updates
• Assist with additional material purchases via company credit card
• Drop off materials to job sites as needed
• Assist techs with Airbnb/hotel rentals (including Norcross orientation attendee’s)
• Conduct on site orientations as needed
• Assists with onboard and background checks (i.e., GAC, FLECT, Sav Arena, etc.)
• Assist with closeout documentation
• Assist techs with IT issues (sending emails to help desk)
• Retrieve and place test results in customer folders
• Create and complete job status reports
• Inventory and track company property issues to techs (i.e., laptops, testers, labelers, ladders, etc.)
• Creates and maintains customer tracking spreadsheets that lists current projects
• Assist with company fleet maintenance and tag renewals
• Order, track and call off lifts
• Assisting with billing and closing out jobs on the system
• Permit coordination with PC team
• Help pull permits
• Coordinating with PM and calling in inspections
• Permit closeout
• Ordering office supplies
• Greet and direct office visitors
• Work on job sites as needed
• Assist with anything that helps streamline the continuity of the overall business or projects

Competencies and Qualifications

• Intermediate Microsoft Word and Excel skills are required
• Works well under pressure
• Self-starter / self-motivator requiring minimal supervision
• Decisive and proactive approach to problem solving
• Team player
• Must be very detail oriented and organized
• Strong work ethic