Breakdown Coordinator

It's fun to work in a company where people truly BELIEVE in what they're doing! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within, has infinite growth potential, and will offer relocation. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive. Western Express Breakdown Coordinator As a Breakdown Coordinator, you will be responsible for reviewing, analyzing and providing a repair plan to our driver with a Driver Friendly attitude; following up on the repair. Coordinators are an integral part of Western Express Maintenance operations; you’ll be a direct representative of our company to our drivers. Our team provide safe, reliable, and courteous communication and direction to our drivers, shops, and vendors. This position calls requires initiative, sound judgment, attention to detail and time management and customer service skills. For many of the people you will are assisting, you aren’t “just a name;” you are the first contact during an event for the company. Responsibilities Provide safe, reliable, and courteous communication and direction to our drivers, shops, and vendors Work events in the TMT RoadCall program to add notes on issue/s, vendor, and repair plan to include DOT compliance Answer phone calls and emails from drivers, vendors, Ops Team and Maintenance Team Follow up with vendors for invoice to process in TMT system and upload to Synergize Planning, communicating, and setting up preventative maintenance with driver and Ops Team Job Qualifications Must take and pass drug screening and undergo random drug and alcohol testing. Must be a minimum of 18 years of age. Have a proactive, helpful, can-do attitude with the flexibility to adjust to different schedules/hours. Neat, organized, able to work independently and communicate our drivers. Mechanical, computer and phone experience preferred. Must have good customer service, problem solving and interpersonal skills Nashville Main Terminal40