Visitor Experience, Assistant Director

Title:

Visitor Experience, Assistant Director

Department:

University Admissions

Reports To:

Director of Admission and Recruitment Marketing

Position Type:

Staff

Position Summary:

Under the guidance of the Director of Admission and Recruitment Marketing, the Visitor Experience, Assistant Director plays a strategic role and works as part of a team to enable the Office of University Admissions to meet its enrollment goals by actively planning and participating in on-campus and virtual recruitment activities, communication, and marketing to prospective and admitted undergraduate and graduate students. The incumbent is responsible for planning, coordinating, and continuously improving the visit experience of all guests of the Office of University Admissions, coordinating the daily activities of the student ambassador team, planning and executing daily campus tours and information sessions, and assisting with recruitment events. This position requires evening and weekend hours as needed to participate in recruitment activities.

Essential Functions:

• Plan, coordinate, and execute on-campus and virtual visits, including weekday and weekend campus tours and information sessions, special visitation programs, and other virtual and on-campus events, and update the NJIT community in relation to these events.
• Plan, develop, implement, and evaluate programs, special projects, events, and other recruitment initiatives geared to recruiting students through a positive visit experience.
• Oversee the student ambassador team; assign and ensure the completion of their daily tasks.
• Hire, onboard, train, and develop the student ambassador team.
• Serve as point of contact for student ambassador duties, assignments, and events.
• Analyze recruitment data and visitor feedback to implement program improvements, staffing decisions and marketing strategies.
• Create and assess high-impact, student-centered visit experiences that enhance NJIT’s competitiveness in the admissions marketplace.
• Conduct one-on-one meetings, small and large group presentations, and virtual appointments and information sessions with students and other constituents.
• Optimize the visit experience of all guests to the Office of University Admissions by assisting visitors, coordinating the front-desk activities, and providing high level of customer service.
• Respond to walk-ins, tours, e-mail, and phone inquiries.
• Work with the Director, professional staff, and student ambassadors to coordinate social media posts.
• Regularly run queries and reports to respond to the recruitment and enrollment needs of the University as identified by the Director.
  
  

Additional Functions:

• Track customer satisfaction of the students participating in visits and events.
• Maintain office procedure manuals.
• Represent the university at off-campus recruitment events as needed.
• Other duties as assigned by the Director.
  
  

Prerequisite Qualifications:

• Bachelor’s degree required.
• Minimum of 2-4 years of progressive experience in higher education admissions, recruitment, or student engagement.
• Strong public speaking, relationship-building and written communication skills.
• Demonstrated ability to manage complex programs, lead student teams and help execute strategic initiatives.
• Proficiency in CRM systems (preferably Slate) and Microsoft Office Suite.
• Valid driver’s license and access to reliable transportation.
• Available to work weekends and evenings as needed to participate in recruitment activities.
• At the university's discretion, the education and experience prerequisites may be excepted where the candidate can demonstrate to the satisfaction of the university an equivalent combination of education and experience specifically preparing the candidate for success in the position.
  
  

Bargaining Unit:

PSA

Range/Band:

21

Salary Information:

In compliance with the NJ Pay Transparency Law, the negotiated annual salary range for this position is $63,129.05-$107,893.56 (USD). NJIT considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses or other items.

To learn more about the comprehensive benefits NJIT offers for this position, please visit our benefits page: https://hr.njit.edu/health-benefits.

FLSA:

Exempt

Full-Time