What are the responsibilities and job description for the Customer Service Representative position at New Southern Loans?
We are looking for a customer-oriented service representative. A customer service representative to provide product/services information with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Solicit customers to come back to our services by completing applications and closing loans.
Skills
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Job Type: Full-time
Pay: From $27,500.00 per year
Benefits:
- Health insurance
- Paid time off
Shift:
- Day shift
Job Type: Full-time
Pay: $13.58 - $14.48 per hour
Experience:
- Customer support: 1 year (Preferred)
- Phone etiquette: 1 year (Preferred)
Ability to Commute:
- Roxboro, NC 27573 (Required)
Ability to Relocate:
- Roxboro, NC 27573: Relocate before starting work (Preferred)
Work Location: In person
Salary : $27,500