What are the responsibilities and job description for the Medical Receptionist/Patient Relations Representative position at New York Plastic Surgical Group?
Patient Relations Representatives will provide exceptional customer service to patients. The Patient Relations Representative should be a dependable, dynamic, and enthusiastic individual.
Qualifications:
- Undergraduate/business school degrees preferred or 2 years of relevant experience.
- Knowledge of medical terminology preferred
- Excellent communication and interpersonal skills
- Strong computer/technical skills, including knowledge of practice management software (NexTech, a plus) and Microsoft Office applications (Excel, Outlook, PowerPoint, Word)
- Detail-oriented
- Ability to multi-task and work in a fast-paced environment.
- Excellent organization and problem-solving skills
- Excellent customer service skills
Spanish Speaking is a plus!
Responsibilities for ALL LIPSG Locations: RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO PERFORMING THE FOLLOWING ACTIVITIES:
- Answer telephone calls and make various appointments, courteously and efficiently.
- Further develop and maintain a full understanding of all LIPSG doctor preferences and procedures.
- Monitor all provider schedules and confirm appointments.
- Ensure “new patient” on-line registration including patient histories and demographics are done in a timely manner prior to scheduled appointments.
- Verify and update all demographic and insurance information upon scheduling all appointments.
- Develop and maintain knowledge of medical insurance.
- Obtain insurance information on all reconstructive consults prior to their initial visit.
- Maintain a full working knowledge of injectable products, current promotions and services offered by Deep Blue Med Spa. which include (but are not limited to):
- Garments
- Silicone Sheeting and Scar Therapy
- LIPSG products
- Makeup
- Other skin care products
- Maintain and further develop knowledge of payment process (how to create a bill, how to add/apply a payment, etc.).
- Participate in all departmental meetings, scheduled training sessions and company events to support team building.
- Have a working knowledge of our company website.
- Check and respond to all emails throughout the day on a daily basis.
- Assist the Patient Relations Representative Supervisor with any administrative duties he/she may need help with.
- Comply with HIPAA regulations.
COMPETENCIES:
- Client Focus - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; work in harmony with other departments.
Does this sound like you? If so, APPLY TODAY.
WHAT WE CAN OFFER YOU:
- Medical, dental and vision insurance
- 19 Days PTO to start, as well as 8 paid holidays
- 401k Match
- Annual bonuses based on performance evaluation
- Deep Blue Med Spa Employee Benefits Program (50% product discount, complimentary and discounted services, including injectables, etc.)
- Educational Development/Tuition Reimbursement
- Wellness programs (Employee Assistance Program, Discounted gym memberships, discounted wireless phone services, etc.)
ABOUT US:
New York Plastic Surgical Group, a division of New York Plastic Surgical Group, is the largest, longest-running plastic surgery group in the nation. Established in 1948, our practice has treated over half a million patients and developed many of the region's specialty centers including microsurgery, burn surgery, wound care, facial reanimation, peripheral nerve reconstruction, and cleft care. With 20 surgeons and 10 locations, we are proud to provide patients with over 75 years of medical innovation.
In addition to offering a full spectrum of plastic surgery and injectable services to our patients, we are also committed to supporting our community by meeting the need for reconstructive care. Each year our practice hosts an annual Breast Cancer Summit to provide an overview of the latest developments in breast cancer care and reconstruction.
Beyond our work locally we are also proud to partner with ReSurge International to bring our expertise in limb reattachment, complex wound and burn management, reconstructive cleft lip and palate repair, and other life-altering surgeries to underserved communities worldwide.
When it comes to aesthetics, our surgeons are proud to oversee Deep Blue Med Spa, a comprehensive medical spa designed to provide patients with non-surgical aesthetic options clinically proven to rejuvenate, restore, and refresh. From relaxing and results-driven facials to laser treatments and skin tightening, our highly skilled physician assistants, nurse practitioners, and medical aestheticians offer services customized to meet the needs of every patient. We also offer several medical-grade skincare brands including our signature line: ProBLUEMD®.
