What are the responsibilities and job description for the Technical Support Specialist position at Newline Interactive – Americas?
Newline Interactive is an interactive solutions company that is changing the way organizations communicate and collaborate, as well as improving teaching and learning in the classroom. We do this by combining world-class interactive touch displays with the world’s easiest-to-use software and backing our solutions up with the best team in the business. We help our customers Make An Impact!
We have won a pile of awards for our world-class products which can be found here: https://newline-interactive.com/usa/our-awards/
Why Join Newline?
*Free lunch every day!
*Onsite gym
*Onsite golf simulator and mini golf
*65% company paid health insurance
*Dental insurance
*Vision insurance
*Life insurance
*Disability insurance
*401k plan with company match
*PTO days
*Sick days
*Paid holidays
*Company paid vacation once a year where you can bring a guest! (Previous trips: Miami, Cancun, Cabo, Puerto Vallarta, Costa Rica)
Job Description
- Provide solutions to clients by identifying problems, researching answers, and guiding clients through corrective steps or remotely diagnosing and rectifying issues on behalf of the client.
- Effectively communicate with clients via e-mail, phone conversations, or onsite visits.
- Participate in development of client training programs.
- Gain superior knowledge of the company’s products and apply that knowledge when providing technical support to customers.
- Contribute to the company’s product improvement process by identifying problems and recommending design changes.
- Continue increasing job knowledge by participating in educational opportunities and maintaining personal networks.
Desired Skills and Experience
- Experience providing product technical support to internal and/or external customers; help desk experience is a plus.
- Technical knowledge of personal computers, operating systems (Windows, Android, Mac, and iOS), local area networks including WI-FI connections, and basic system administration.
- Excellent problem-solving skills.
- Strong written and verbal communication skills.
- Desire and ability to provide outstanding customer service in all client interactions.
- Expertise in Microsoft Office, specifically Outlook, Word, PowerPoint, and Excel.
- Bachelor’s degree required (or currently pursuing).
Newline Interactive is an Equal Opportunity Employer
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Are you authorized to work for any employer in the United States without sponsorship?
Education:
- Bachelor's (Preferred)
Work Location: In person