Associate Solution Consultant

Company Description

Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $100M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started. 

Job Description

With the continued growth of our business, we are looking to add an inside based Associate Solutions Consultant to support our sales team.

This role is ideally suited to someone looking to start their career in pre-sales or someone already in a pre-sales role but looking for their next challenge. As a fast-growing company, Nexthink offers many growth and career opportunities for the right candidate.

The focus of the Solution Consulting organization is to excite our prospects/customers by creating and delivering innovative presentations and value propositions that showcase the Nexthink platform by matching technical capabilities to required business outcomes for executive and technical audiences.

Working as the technical expert for the sales team, the Inside Solution Consultant will support 4-6 sales reps. You will work collaboratively with sales, professional services, and partners to understand business priorities and provide the technical sales support necessary in pursuit of velocity sales opportunities.

This role reports into the Solution Consulting Leadership team but has day-to-day priorities set by the local Sales Leader.

Key elements and responsibilities are described below:

The role:

• Provide day-to-day technical support on sales opportunities, including discovery meetings, technical presentations, product demonstrations, and other relevant activities to gain a technical close/win.
• Engage with customers and prospects to demonstrate our solutions, effectively communicating our core value proposition and differentiators.
• Demonstrate how Nexthink solutions can support overall customer initiatives and how this provides positive business outcomes.
• Partner and collaborate with the sales team to help qualify sales opportunities and align to Nexthink business outcomes.
• Work with multiple customer stakeholders in different functions such as IT Security, IT Operations and IT Service Management to illustrate use cases where Nexthink can add value. This requires a passion and enthusiasm for introducing disruptive technology.
• Complete the technical sections of security questionnaires, RFI’s and RFP’s.
• Run and facilitate POC’s/POV’s with prospects to enable them to fully understand how Nexthink can address their challenges.
• Participate in webinars/marketing events.
• The role can be based out of our US HQ in Boston, or home based anywhere on the East Coast.
• Occasional travel will be required within the US and internationally

Qualifications

• Effective presentation and client facing skills are essential.
• Exceptional written, oral, and interpersonal communication skills; capable of gaining the respect of and interacting comfortably with senior leaders and executives.
• Team player, able to thrive on finding solutions in a dynamic work environment.
• Willingness to adapt to a fast growing, fast paced, and dynamic organization.
• A flair for technology that will enable you to quickly learn Nexthink products and services, as well as other technologies used in the SC Role.
• An entrepreneurial mindset that enables you to successfully work independently with little guidance, but also to use good judgment and escalate issues when needed.
• Ability to manage multiple priorities at the same time working in a velocity sales environment.
• Able to understand and articulate general business and technical context during sales pursuits.
• Ability to use professional concepts and apply company policies and procedures.
• Prior presales or technical selling experience is preferred.
• Knowledge of one or more of the following areas would be beneficial:
  • Digital Workplace, End User or Desktop Services
  • Digital Experience Monitoring or similar end-user experience driven functions
  • Security, Governance, Risk or Compliance related disciplines
  • Service Management, The ITIL framework, Service Lifecycle, or other quality of service-related disciplines

Additional Information

We are 800 employees strong in 21 countries across 8 different time zones speaking 60 languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.