Milieu Supervisor

Nexus-Woodbourne is looking for a dynamic Milieu Supervisor that has a high degree of attention of detail to join the Direct Care Team of professionals.

Starting at $52,000

Position Summary:   

The Milieu Supervisor is responsible to provide trauma-informed milieu leadership and mentorship in the treatment guidance plans through effective communication, organization, and planning of the daily operations of the program and assigned unit.

Primary responsibilities:

• Prepares assigned staff work schedules in a timely and proactive manner to ensure adequate staff and client ratios, maximization of the treatment processes, and emotional and physical safety of the clients.
• Assists in the planning and scheduling of trauma-informed daily treatment services such as ensuring transportation needs are met, scheduling of family time and contact, special events, functions, and approved program trips.
• Ensures that staff are performing their assigned duties and interacting with clients in a calm, therapeutic, and trauma-informed manner while reinforcing program and client related decisions.
• Contributes to the development of guidance plans and ensures adherence to guidance plans and provides mentoring and support to the assigned direct and indirect team members.
• Coordinates and ensures that all shift related client and staff documentation is completed in a timely manner using the proper format and ensures all proper notifications are made to leadership, referral agents, and client’s families.
• Assists in the development and establishment of program procedures and systems that contribute to efficient, safe, and effective delivery of treatment services to clients and their families.
• Initiates, identifies, and analyzes potential or current problems or risk factors on the program and generates alternative solutions and sound decisions, and assists in evaluating long-term changes that support the therapeutic treatment process.
• Participates as a multi-disciplinary team member in developing and implementing client treatment plans and interventions.

• Ensures that new admissions are entering into a safe and welcoming environment and all admission milieu needs of the youth and family are met.
• Monitors the delivery of treatment services to clients for proper follow-through within the program and to ensure family inclusion and communication.
• Tracks the daily needs of youth related to clothing, dietary needs, court/treatment plan/referral source meetings, family time and contact and ensures plans are in place to meet such needs in a safe and timely manner to include all necessary documentation related to such activities is provided for the effectively management of said activities. 
• Leads the assignment of Youth Care Professionals as youths’ “primary” staff in working with youth to conduct youth check-ins, youth advocacy, and communicating the youth needs to the staff team.
• Assists in the review of new applicants and participates in the interview and selection of staff/team members, ensuring they have the ability to work effectively with families and are able to utilize strengths-based, trauma-informed practices.
• Ensures that new youth care professionals are mentored properly and completes all required shadowing responsibilities.
• Provides direct floor coverage during staff absences, emergencies and for on-call coverage, as needed, according to program guidelines.
• Provides on the job coaching, training, and mentoring to staff and leads them in the implementation of individualized responses and interventions, and trauma-informed youth interactions, for a calm, positive and therapeutic environment.
• Ensures staff timecards are accurately maintained and approved in a timely manner.
• Provides direct supervision of assigned staff and provide performance management for staff on an ongoing basis. Conduct formal and informal performance evaluations that are timely, constructive, strength-based, and include a development component. 
• Works in collaboration with clinical supervisor, clinical director, and the Human Resources Department on disciplinary issues.
• Models, supports, and mentors the Nexus philosophy and treatment modalities.
• Ensures confidentiality regarding clients and family’s issues, background, and treatment.  Complies with Nexus policies involving client privacy and confidentiality rules for clients and their families.
• Conducts regular inspections of program areas; responds to and resolves health and safety concerns within a reasonable time frame.
• Remains current on all company policies, assigned trainings and/or certification requirements.

Required Education and Licensure:

• High School diploma or equivalent.
• Minimum of two (2) years of experience working in a related industry.  
• Minimum of one (1) year supervisory experience required.
• Valid driver’s license required. Must meet state regulating agency and Home Office driving requirements. 

Preferred Education and Experience:

• Associate or bachelor’s degree in social work, psychology, or a clinically related field preferred.
• Minimum of one (1) year of experience working with clients and families preferred.

ICARE Values & Behavioral Competencies:

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches.
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern.
• Agility: Exhibiting flexibility and adapting quickly.
• Responsiveness: Being quick, positive, and accurate.
• Excellence: Demonstrating quality results that surpass ordinary standards.

Commitment to Diversity, Equity, & Inclusion:

At Nexus Family Healing, our voices and actions will be focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.

APPLY TODAY TO BE CONTACTED TODAY BY OUR RECRUITING TEAM! When you work at Nexus, you have the opportunity to changes lives - including your own. 

 Key Words: "Milieu Supervisor," "Team lead," "trauma-informed care," "crisis intervention," "therapeutic environment," "de-escalation techniques," conflict resolution," 

Salary : $52,000