What are the responsibilities and job description for the Drayage Dispatcher position at NFI Industries?
The Port Drayage Dispatcher will be in charge of planning the utilization of the drivers/owner operators for container movements to and from Port of Seattle to customer facilities.
Shift: Mon-Thurs 6:00p-3:00a; Sat 7:00a-4:00p
Essential Duties & Responsibilities:
- Provides load planning, driver scheduling/appointments, and dispatch duties for in house owner operator fleet and any sub-haulers.
- Maintains positive and encouraging working relations with all dispatchers and drivers
- Provides constant communications of service issues to the facility departments
- Provides daily and weekly performance/KPI data reports
- Manages and maintains operations inputs to allow for driver settlement via the dispatchers and settlement teams
- Utilize Trinium system to address issues and document interaction
- Maintaining ample sub-haulers to handle spikes in volume
- Follow specific escalation process in the event of major service failure / issue.
- Respond promptly to driver or carrier needs.
- Accurate and timely entry into operation system of loads status
- Assists with implementing Safety, Security, and Operational programs roll out
- Ensures accurate and timely completion of daily and weekly tasks
Requirements:
- Must have at least 1 year of Port Drayage Experience working with ocean container drayage customers
- High school diploma, general education degree required.
- Minimum 1 yrs experience with drayage / intermodal business
- Knowledge of customer service principles and practices.
- Communication skills – verbal and written.
- Listening skills.
- Customer-focused team player.
- Time management skills.
- Computer knowledge of Outlook, Gmail and MS Office (Word, Excel, Power Point, etc.).
- Well organized with high attention to detail and accuracy.
Preferred Skills
- Excellent verbal and written communication skills
- Ability to work under pressure and in a fast-paced environment
- Ability to multi-task and yet be detail-oriented
- Responsible individual with a professional attitude timely, reliable and
- Excellent follow up skills
- Experience with Trinium Transportation Management System is desired and proficient in Microsoft Word and Excel
We are excited to share the base hourly rate for this position is $22.03 to $29.37/HOUR. NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay.
Employees are also eligible for a robust benefit program , which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options. In addition, employees receive 4 hours of paid time off in Year 1 every bi-weekly pay period and 8 paid holidays.
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Salary : $22 - $29