What are the responsibilities and job description for the Drayage Dispatcher position at NFI Industries?
The Drayage Dispatcher will be in charge of planning the utilization of the drivers/owner operators for multiple customers for the facility.
Essential Duties & Responsibilities:
- Provides load planning, driver scheduling/appointments, and dispatch duties for in house owner operator fleet and any sub-haulers.
- Maintains positive and encouraging working relations with all dispatchers and drivers
- Provides constant communications of service issues to the facility departments
- Provides daily and weekly performance/KPI data reports
- Manages and maintains driver settlement via the dispatchers and settlement teams
- Utilize Trinium system to address issues and document interaction
- Maintaining ample sub-haulers to handle spikes in volume
- Follow specific escalation process in the event of major service failure / issue.
- Respond promptly to driver or carrier needs.
- Accurate and timely entry into operation system of loads status
- Assists with implementing Safety, Security, and Operational programs roll out
- Ensures accurate and timely completion of daily and weekly tasks
Shifts: M-F 6:00am - 2:30pm
Requirements:
- High school diploma, general education degree required.
- Minimum 5yrs experience with drayage / intermodal business
- Knowledge of customer service principles and practices.
- Communication skills – verbal and written.
- Listening skills.
- Customer-focused team player.
- Time management skills.
- Computer knowledge of Outlook, Gmail and MS Office (Word, Excel, Power Point, etc.).
- Well organized with high attention to detail and accuracy.
To all agencies: Please, no phone calls or emails to any employee of NFI about this opening. All resumes submitted by search firms/employment agencies to any employee at NFI via-email, the internet or in any form and/or method will be deemed the sole property of NFI, unless such search firms/employment agencies were engaged by NFI for this position and a valid agreement with NFI is in place. In the event a candidate who was submitted outside of the NFI agency engagement process is hired, no fee or payment of any kind will be paid.
#LI-ES1