Client Services Specialist

Company: NICO National Indemnity Company As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and “large company” benefits, in addition to an exciting, friendly, “small company” atmosphere. Want to work for a company with unparalleled financial strength and stability that also offers “large company” benefits with an exciting, friendly, and “small company” atmosphere? As a member of the Berkshire Hathaway Group of Insurance Companies you will find that as well as outstanding opportunities for professionals looking to grow in their careers. The Client Services Specialist - Billing will deliver excellence in customer service to agents, insureds, claimants and others business partners for billing inquiries. Performs the daily workflow transactions including responding to agents and insured billing inquiries, processing payments, and completing tasks with the Billing and Finance Departments. This position will be with National Indemnity Company in Omaha, NE, and can be hybrid after the 12 week training period. This position is NOT eligible for sponsorship. What will you do? Participates in various customer service billing processes. Performs the daily workflow transactions including responding to agents and insureds regarding inquiries to billing, making electronic payments on-line at the insureds’ request, setting up recurring EFT and credit card transactions for the account, responding to customer service inquiries and answering all other questions. Serves as first level technical support for various agency and insured billing, binding, and policy servicing software applications. Assists customers with all level one support items in these products including binding new accounts, helping agents and insureds view and understand online policy information, reset passwords, and navigate software. Answers first level underwriting questions relating to commercial lines automobile and property new/renewal policies for the agency distribution segment. Identifies second and third level underwriting support issues and transfers these issues to the appropriate individuals. What are we looking for? Bachelor degree in business or related field or equivalent 1-2 years of Customer Service related work experience. Knowledge and competency in basic math. Proficiency with person computer and related spreadsheet and data manipulation software Who would excel in this role? Someone who can work independently and organize time and resources to handle multiple priorities. Someone who can work with detail and accuracy Someone who has excellent written and oral communication skills and can provide excellent customer service. We want you to be involved! We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development as well as companywide surveys to hear from our employees.  We care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, onsite fitness center, an Employee Relations team ready to assist you and more. Benefits, Perks and more! We offer retirement and savings plan with immediate enrollment with 100% employer match up to 5%, Medical, Dental and Vision for employees and eligible dependents, dedicated Learning & Development program for employees to grow personally and professionally, upfront Educational Reimbursement program, subsidized downtown parking, competitive time off policies including parental leave, an Employee Assistance program and much more! A comprehensive benefits package is available for regular, full-time employees, including health, vision, dental, life and disability insurance as well as a 401(k) with company match. We also proudly offer 100% upfront tuition reimbursement to regular, full-time employees, to further your education. Our Omaha office boasts a complimentary state-of-the-art, on-site gym, a robust wellness program, low-cost downtown parking, and numerous volunteer and networking opportunities with other emerging professionals. The Berkshire Hathaway Homestate Companies (BHHC) are a group of six insurance carrier that are part of the Berkshire Hathaway Insurance Group. Headquartered in Omaha, NE, and with more than 45 years in business, BHHC has evolved from a regional carrier to a national insurance group writing a diverse book of policies from coast to coast. We insure challenging classes in today’s commercial auto & property marketplace, such as trucking, public auto, vacant and rental properties, and so much more. BHHC has earned an enviable record of success in the insurance industry that is supported by A.M.Best’s highest financial strength rating of A . We value each individual and recognize that attracting and retaining high quality talent is essential to the success of our company. With hands-on training and maintaining a small company feel within our larger organization, we have created an atmosphere where “team players” thrive. A comprehensive benefits package is available for regular, full-time employees, including health, vision, dental, life and disability insurance as well as a 401(k) with company match. We also proudly offer 100% upfront tuition reimbursement to regular, full-time employees, to further your education. Our Omaha office boasts a complimentary state-of-the-art, on-site gym, a robust wellness program, low-cost downtown parking, and numerous volunteer and networking opportunities with other emerging professionals. Transparency in Coverage: NebraskaBlue.com/MRFs