TRUST OPERATIONS SPECIALIST

Before proceeding with the application process, please review the Fair Credit Reporting Act attachment at the bottom of the page.

JOB SUMMARY

Responsible for demonstrating service excellence in accordance with Nicolet’s Vision and Values statement by consistently ensuring client standards are met or exceeded. Specifically responsible for processing transactions, in accordance with Department policies and procedures (including dual control), on Trust Accounting system, reconciling Trust-related accounts and generating reports to assist in monitoring Trust business.

KEY JOB RESPONSIBILITIES

I. Accounting System Administration

• Perform trust accounting functions including, but not limited to, balancing cash accounts; interest accruals; posting loan payments, reviewing and posting cash receipts and disbursements; processing fees; daily net settlement with custodian; account transfers, both incoming and outgoing; generating, printing and mailing checks.
• Prepare monthly reports and customized reports as necessary.
• Update account records
• Help coordinate materials and prepare responses for examiners/auditors.
• Help maintain the Compliance Program for the Trust Department.
• Maintain current knowledge of industry regulations, requirements and trends by attending seminars, member associations, and reading industry information.
• Help with the process of quarter-end and year-end reports including 1099s, 5498s, and other tax-related reporting.
• Review operations and accounting procedures to increase effectiveness and efficiency.

II. Office Administration

• Answer telephones to give support for online trust account access, and provide back up to other trust personnel as needed to promote service excellence in Trust department.
• Develop and maintain relationships with bank personnel, increasing understanding of trust services
• Participate in applicable department, division, and bank-wide meetings and assist with department projects and reporting as necessary.
• Consult with and assist strategic partners on matters regarding existing or new accounts and clients.
• Complete other duties and projects as assigned by manager.

III. Team Support

• Attendance, punctuality, positive outlook and attitude, and the passion to turn challenges into opportunities are vital attributes necessary to be successful in this position.
• Maintains complete confidentiality with internal and external customer information.
• Other duties as assigned.

The following job responsibilities may be reassigned:

• Other related duties as assigned or requested.

KEY JOB BEHAVIORS

Knowledge/Skills/Abilities:

• PC, phone system, general office equipment
• Ability to maintain strict confidentiality
• Solid judgment and decision-making skills

Communication:

Effective verbal and written communication skills and strong interpersonal skills.

Representation:

Ability to represent the bank in a professional and positive manner.

Compliance:

Uphold the bank’s philosophy and policies by maintaining appropriate controls to aid in full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of the bank.

Attendance:

Ability to maintain regular and reliable attendance.

Diversity Mindset:

Ability to understand the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification. A commitment to the bank's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.

Education Required/ Preferred:

High School Diploma or equivalent.

Experience Required/ Preferred:

Trust Operations experience preferred but not required.

PHYSICAL DEMANDS

In compliance with the ADA, performance of this job requires certain physical demands. These demands are as follows but not limited to the ability to sit, stand and walk often throughout the day, constantly be able to operate with their hands and arms, occasionally ascend/descend flights of stairs, position themselves frequently throughout the day, communicate with other employees, able to examine their work and regularly lift and/or move up to 10 pounds while occasionally lift and/or move up to 25 pounds. These physical demands must be met by an employee to be successful and perform at full potential but reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.