What are the responsibilities and job description for the Customer Service Representative position at NORTH FLORIDA MEDICAL / ALLSTAR MEDICAL?
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Daily Sales Order Confirmation
- Denial Follow Up Submission of appeals
- Audit follow up / resolution CMN expiring / recertification PAR expiring / recertification
- Patient phone calls related to billing inquiries
- Any additional billing related tasks not specifically related above
- Experience with medical billing and DME a plus.
Skills
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Proficient in Microsoft Word and Excel
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree'
Work Location: One location
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $15 - $20