Solar Customer Service Representative

We’re seeking a positive, personable Customer Service Representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on excellent customer experience. We welcome candidates who have a passion for assisting others, a can-do attitude, exceptional communication and interpersonal skills, and values that align with those of Solar Impact. This is an on-site position.

Compensation

$18 - $20 per hour DOE

Responsibilities

• Collaborate with the Sales Team to process new inbound leads and opportunities.
• Go the extra mile to engage customers.
• Schedule appointments for our service team, updating CRM as necessary.
• Assist customers with questions and service calls.
• Answer inbound calls and emails.
• Develop strong positive working relationships with customers and colleagues.
• Regularly monitor all active service projects for accuracy of information and to ensure that deadlines are being met while providing necessary and frequent communication to customers and the organization.
• Utilize organizational and time management skills to prioritize and adjust daily tasks.
• Coordinate efforts with customers and sales representatives to obtain documentation necessary for solar projects.
• Assist with general office tasks, including daily meeting minutes.
  
  

Qualifications

• 2 years of customer service experience in Solar or other technical / service industry.
• 1-year previous experience with sales or marketing preferred.
• Enthusiasm, strong work ethic, high energy, and experience in a fast-paced office environment.
• Exceptional communication skills, able to speak and write clearly and professionally.
• Ability to mitigate customer concerns while arriving at the best positive outcome.
• Proficiency with Microsoft Office, Adobe PDF, and Document Management. Experience with MAC OS and CRM is strongly preferred.
• Desired attributes include strong organizational, time management, decision-making, and problem-solving skills. Must be a team player with high attention to detail.
  
  

About Company

Solar Impact, Inc. is a licensed electrical and solar installation contractor in North Central Florida with a seasoned team of solar professionals. Founded in 2007, we have successfully installed hundreds of solar arrays, including landmark solar projects around the state of Florida.

We proudly operate an employee-owned company that provides PTO, Group Health, 401(k), and Profit-Sharing benefits to our team members. Our customer base includes homeowners, small businesses, public schools, multi-national companies, agricultural businesses, utilities, and many of our own employee-owners. We have been voted Gainesville Business of the Year for our Commitment to the Environment.