Claims Administrator

Description

North Risk Partners is a fast-growing firm dedicated to serving the insurance and risk management needs of businesses and individuals. Our team consists of over 425 employees working in over 30 locations across five states, including Minnesota, Iowa, North Dakota, South Dakota, and Nebraska. North Risk's team is values-driven with a common mission of service - to our clients, to each other, and to our community.

At North Risk Partners, our #oneTEAM lives out #oneMISSION: to provide extraordinary #service to our clients, to each other, and to our communities. Our team environments are designed to provide #oneTEAM members opportunity to focus on collaborative relationships (clients and team), variety from day-to-day and constant learning, and the tools and resources to learn and grow at work and in life.

The Claims Administrator will serve as a property and casualty claims advocate on behalf of North Risk’s clients. This position works closely with Risk Advisors across the company. The Claims Administrator will resolve issues for clients by developing trusted relationships and serving as an expert advocate.

PRIMARY RESPONSIBILITIES:

• Provide service, expertise, and guidance to insured(s) and claimant(s) with a planned approach for prompt, fair handling of property and casualty claims.
• Aid on claim denials and reservation of rights to ensure coverage is applied appropriately.
• Develop action plans on high exposure claims.
• Work on accounts that receive additional services.
• Monitor specific claims with a goal to insure reserve and claims handling accuracy.
• Work with insurance adjusters to obtain the best claim resolution. Challenging in a respectful way.
• Coordinate and conduct claim review meetings. 
• Set priorities and manage workflow to ensure efficient, timely, and accurate product by utilizing the company's software system(s). 
• Collaborate with Risk Advisors to identify claim issues, potential solutions, strategies, and services for clients. 
• Prepare and analyze loss history, experience modifications, and claims reports to identify loss trends with the goal of reducing the cost of risk. 
• Mentor Associate Claims Administrators.

Requirements

EDUCATION, EXPERIENCE, AND CERTIFICATIONS:

• A combination of education and experience generally attained through Bachelor’s or Associate’s Degree and a minimum of 6 years work experience in property and casualty insurance.
• Property and Casualty insurance license (or obtain within 120 days).
• Thorough knowledge of commercial insurance coverage and claims processes.
• Negotiation and policy interpretation skills.
• Strong written and verbal skills. 
• Maintain internal and external relationships with professionalism.
• Travel as necessary for client meetings.
• Professional designation (AIC, CPCU etc.) strongly preferred.
• Ability to carry out complex tasks with many variables. 
• Proficient in Excel, Word and Database programs.
• Knowledge of ModMaster and basic concepts.
• Strong client empathy.

BEHAVIOR EXPECTATIONS:

• A role model for North Risk Partners’ core values, mission, and desired culture
• Demonstrate enthusiasm and a positive attitude
• A self-starter who takes initiative to identify problems and lead by example
• Effective oral and written communication skills to effectively represent North Risk Partners as an employer of choice
• Ability to build strong, constructive relationships with a diverse range of clients, and organizational partners to discover common goals for a positive experience
• Strong attention to detail with excellent organizational skills
• Professionally and positively represent North Risk Partners to all coworkers, clients, and external stakeholders
• A team player who collaborates and works well with his/her coworkers
• A professional who demonstrates the ability to carry on a conversation with clients, Risk Advisors, and other coworkers within North Risk Partners

TOOLS AND EQUIPMENT USED:

• Incumbent must be able to use telephone, calculator, copy machines, computers, printers and other office equipment.