What are the responsibilities and job description for the Intake Specialist position at Northern Manhattan Improvement Corporation?
AGENCY BACKGROUND:
Northern Manhattan Improvement Corporation (NMIC) is a community-based, not-for-profit organization founded in 1979 that has grown into a leading multi-service agency with over 140 staff serving New York City with a focus on upper Manhattan and the Bronx. Our mission is to serve as a catalyst for positive change in the lives of the people in our community on their paths to secure and prosperous futures. Integration is the cornerstone of NMICs programs, and our staff can identify and address a broad array of immediate needs through comprehensive crisis intervention services. With their crises resolved, clients move seamlessly to capacity building services through our holistic programs designed to transition individuals and families to self sufficiency.
SUMMARY OF RESPONSIBILITIES:
This is a part-time 10 hours per week opportunity with NMICs Adult Education Team. NMICs Adult Education department provides classes to help clients earn their high school equivalency degree and English for Speakers of Other Languages (ESOL) classes to improve clients English Language skills. This role will be primarily responsible for administering the Best Plus Exam to clients. BEST Plus is an individually administered face-to-face scripted interview designed to assess oral English language proficiency of adult English language learners who need to use English to function in day-to-day life in the United States. NMICs ESOL classes utilize BEST Plus during intake, as well as to demonstrate progress throughout the program Year.
This position reports to the Adult Education Program Manager and works closely with the Adult Education team and other members of the Education and Career Services team.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Administer BEST Plus assessments with clients to assess English proficiency
- Schedule clients for intake assessments.
- Call clients to confirm testing and intake appointments.
- Assist in preparing routine records and reports for programs.
- Ensure that all candidate testing and outreach information is entered and updated in program databases.
- Additional administrative duties and related responsibilities as assigned.
- Additional opportunities available based on the candidates interests and experiences.
QUALIFICATIONS:
- Excellent oral and written communication skills
- Detail oriented, works with a high degree of accuracy
- Must be self-directed and able to complete projects with limited supervisio
- Maintains staff and client confidentiality
- Bilingual English/Spanish preferred
- Available for in person shifts during business hours (Monday- Friday 9am to 6pm)
- Occasional evening hours (Monday -Friday 6pm to 9pm) may be required