What are the responsibilities and job description for the Client Engagement Specialist position at NorthKey Community Care?
Client Engagement Specialist - Summary
NorthKey Community Care is seeking a full-time Client Engagement Specialist to conduct outreach to clients to enhance and encourage engagement in mental health and substance use services, identify barriers to participation in services, and assist with resources. The position will be preferably in Williamstown but could be located at any NorthKey location. Hours are generally Monday-Friday, 8:30am-5:00pm.
Client Engagement Specialist - Perks and Pay
- Up to 12% annual bonus
- Flexible schedule opportunities
- Family and team work environment
- Generous plan for paid time off (PTO)
- 9 Paid Holidays
- Individual and family health insurance, individual life insurance, and other insurance plans offered.
- 401(k) with employer match
- Potential eligibility for Student Loan Forgiveness through the Public Service Loan Forgiveness program.
- Flexible schedule
Client Engagement Specialist - Qualifications
- High school diploma or GED required.
- Relevant education, training, experience, knowledge, and expertise to meet the needs of the client.
Client Engagement Specialist - Job Duties
- Assist clients in a professional manner to achieve identified goals.
- Track client engagement in services for assigned staff members.
- Conduct written and oral outreach to clients to enhance and encourage engagement in NorthKey services, identify barriers to participation, and assist with resources to promote attendance.
- Monitor required chart compliance, including treatment plans, annual evaluations, and required grant activities to ensure timely completion of all required elements.
- Conduct client interviews as required for grant compliance.
- Assist in obtaining appropriate legal documentation to ensure timely services and submission of documentation for payment.
- Complete timely and accurate documentation.
- Meet all documentation requirements as defined by NorthKey policies.
- Participate in planned supervision and case consultation conferences as necessary.
- Come prepared to meetings and keep administrator informed.
- Adhere to confidentiality in all matters pertaining to client information.
NORTHKEY COMMUNITY CARE - COMPANY OVERVIEW
Since 1966, NorthKey Community Care (NorthKey) has provided effective and efficient mental health, substance use, and developmental disabilities services to the Northern Kentucky region with the commitment to providing the right service, at the right time, and in the right place. With multiple convenient locations throughout the Northern Kentucky region (Kenton, Boone, Campbell, Grant, Carroll, Gallatin, Pendleton, and Owen counties), NorthKey offers a wide array of mental health, substance use, and developmental disabilities services unparalleled in the region. Come join the NorthKey team to help Transform Lives and Communities Through Excellence in Mental Health, Substance Use, and Developmental Disabilities services!
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- What is your requested compensation?
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Preferred)
Ability to Relocate:
- Williamstown, KY 41097: Relocate before starting work (Required)
Work Location: In person
Salary : $14